Mgr Applications Eng
Job Locations
US-Remote
Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable.
Overview
How you can make a difference
HealthEquity is transforming how we deliver IT services, and this role is at the center of that transformation. As a Manager, Applications Engineering, you will lead our IT Service Management platform on Freshservice. You will bring structure, automation, and modern tooling to how our teams request and receive IT support, while directly leading a small offshore team that helps you get there. This is a hands-on opportunity to shape a platform that touches nearly every teammate at HealthEquity, and to do it using the AI-enabled tools and automation that are changing how this work gets done.
What you'll be doing
Serving as the primary Freshservice administrator: configuring ITSM, asset management, workflow automation, service catalog, SLAs, and reporting, and managing users and roles
- Directly supervising two offshore contractor team members: assigning and prioritizing work, setting performance expectations, conducting performance reviews, coaching, and addressing performance issues
- Designing, building, and maintaining integrations between Freshservice and third-party systems, ensuring secure and reliable data flow across our enterprise toolset
- Developing and maintaining project plans, migration runbooks, and status reporting to keep IT leadership and stakeholders informed of progress and risk
- Establishing platform configuration standards, governance, and change control to keep the Freshservice environment stable and well managed
- Partnering with process owners across IT and the business to translate service management needs into Freshservice configuration and automated workflows
- Applying AI-enabled tools and automation to streamline administration, speed up migration work, and improve recurring operational tasks
- Troubleshooting platform and integration issues, performing root cause analysis, and implementing corrective and preventive measures
What you will need to be successful
- Bachelor's degree in a business or technology-related field, or equivalent combination of education and experience
- 5-7 years of progressively responsible experience administering enterprise IT service management platforms, with hands-on experience in Freshservice or a comparable tool
- Experience building and maintaining integrations between ITSM platforms and third-party systems; experience with SailPoint, ADP, Monday.com is a plus
- Prior experience supervising staff or contractor resources, including offshore teams
- Comfort using AI-enabled tools to automate administrative tasks and accelerate delivery
- Strong project planning skills, with the ability to manage a migration plan, track risks and dependencies, and report status to stakeholders
- Excellent written and verbal communication skills, with the ability to translate business requirements into platform configuration
Freshservice/Freshworks administrator certification preferred; ITIL certification preferred
This is a remote position.
Salary Range
$109,500 To $142,500.00 / year
Benefits and Perks
The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and rest ricted stock units as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Uncapped paid time off
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing educationand tuition assistance
G m and fitness... For full info follow application link.