Location: Honolulu on the island of Oahu Salary: $55,000 - $65,000 YEARLY Work Location: In person Position Overview The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small project execution across client environments. This role serves as an escalation point for Level 1 technicians and works closely with senior engineers, service coordination, and service management to deliver timely and effective support. The ideal candidate is technically capable, organized, client-focused, and able to operate effectively in a fast-paced MSP environment supporting multiple client infrastructures. Responsibilities - Troubleshoot and resolve escalated service requests and incidents - Support Windows desktop, server, and Microsoft 365 environments - Configure and maintain networking, VPN, firewall, wireless, backup, and endpoint security systems - Perform routine maintenance, patching, and system health checks - Complete small to mid-sized projects and assist on larger implementations - Maintain accurate documentation and daily time entries - Communicate professionally with clients regarding updates, timelines, and next steps - Take ownership of assigned tickets through resolution - Follow company standards, operational procedures, and security best practices Technical Requirements - Strong troubleshooting skills across Windows environments - Working knowledge of: - Active Directory - Microsoft 365 - TCP/IP, DNS, DHCP, and VPN technologies - Routers, switches, firewalls, and wireless infrastructure - Backup and disaster recovery solutions - Endpoint protection, MFA, and security best practices - Experience with Fortinet, Ubiquiti, SonicWall, Sophos, WatchGuard, or similar platforms preferred - MSP experience preferred Qualifications - 2+ years of IT support or systems administration experience preferred - Strong communication, organization, and customer service skills - Ability to manage multiple priorities in a fast-paced environment - Ability to work independently while collaborating effectively within a team environment - - - DisasterRecoveryJob