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Added 47 mins ago
Lead Customer Service Representative
Hassan & Sons Inc
CHULA VISTA, CA
Added 1 hour ago
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Hassan & Sons Inc
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Added 5 days ago
Store Manager - CA
Hassan & Sons Inc
Yuba City, CA
Must hold Customer Service Representatives accountable to the measurable results associated with excellent customer service · Must have flexible availability including early mornings, evenings, weekends, and holidays based on business needs
Added 5 days ago
Gas Station Cashier/Customer Service Representative - CA
Hassan & Sons Inc
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3 days per week Thursday, Friday, Saturday
Added 6 days ago
Store Manager - CA
Hassan & Sons Inc
Auburn, CA
Must hold Customer Service Representatives accountable to the measurable results associated with excellent customer service · Must have flexible availability including early mornings, evenings, weekends, and holidays based on business needs
Added 6 days ago
Graveyard Gas Station Cashier/Customer Service Representative
Hassan & Sons Inc
Diamond Bar, CA
Added 6 days ago
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Hassan & Sons Inc
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Added 6 days ago
Deli Service Representative - OR
Hassan & Sons Inc
Bend, OR
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Added 6 days ago
Graveyard Gas Station Cashier/Customer Service Representative
Hassan & Sons Inc
Vallejo, CA

Hassan & Sons Inc

Lead Customer Service Representative

CHULA VISTA, CA, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English

Original job description

Position Summary Under the direction of the Store Manager, the Lead Customer Service Representative (Lead CSR) supports and oversees daily store operations while assisting in training, guiding, and supervising Customer Service Representatives (CSRs). This position plays a key leadership role in ensuring superior customer service, operational efficiency, and adherence to company policies and safety standards. The Lead CSR acts as a shift leader, providing on-the-job support, maintaining a clean and customer-friendly environment, and fostering a positive, team-oriented workplace. This role ensures consistent performance across all operational, service, and compliance areas.

Responsibilities and Duties:

Leadership & Supervision

Serve as the primary point of contact for Customer Service Representatives during assigned shifts
Provide ongoing coaching, mentorship, and performance feedback to store employees
Ensure all team members adhere to company policies, cash handling procedures, and safety protocols
Lead by example through professionalism, teamwork, and outstanding customer service
Communicate shift updates, operational issues, and employee concerns to management promptly
Assist with scheduling, coverage coordination, and onboarding of new employees

Customer Service Excellence

Model and reinforce the company’s Four Steps of Customer Service with every customer interaction
Handle complex customer inquiries and resolve escalated concerns professionally and efficiently
Maintain full awareness of current promotions and communicate them effectively to customers
Conduct regular floor checks to ensure a clean, safe, and customer-focused store environment

Cash Management & Reporting

Oversee daily register operations, including drawer balancing and safe drops
Conduct shift change cash counts and ensure all transactions are accurate and compliant with policy
Monitor adherence to POS and cash control procedures
Prepare daily reports and communicate any discrepancies to management immediately

Store Operations & Merchandising

Supervise restocking, product rotation, and merchandising activities
Ensure displays, signage, and promotional materials are accurate and visually appealing
Verify product pricing and remove expired or damaged items promptly
Assist with vendor deliveries, inventory checks, and order preparation as required

Health, Safety & Maintenance

Enforce compliance with safety, sanitation, and cleanliness standards for all employees
Ensure proper food handling and equipment cleaning procedures are consistently followed
Support and communicate emergency response procedures and monitor readiness of safety equipment
Conduct routine store inspections and report maintenance needs to management

Education and Work Experience

High school diploma or equivalent required
Minimum 1–2 years of experience as a Customer Service Representative or equivalent retail position; prior shift lead or supervisory experience preferred
Strong understanding of retail operations, POS systems, and customer service best practices
CPR/First Aid certification preferred

Skill Set

Strong leadership and team development skills
Excellent communication, problem-solving, and conflict resolution abilities
Ability to train, motivate, and inspire team members
Effective time management and decision-making skills in a fast-paced environment
Adaptability to changing priorities while maintaining focus on service excellence
Proficiency in Microsoft Office Suite, email, and POS systems

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequent standing, walking, bending, and lifting up to 50 lbs.
Ability to perform physical activities related to stocking, cleaning, and cashiering.
Work may be performed both indoors and outdoors, with exposure to varying weather conditions.
Flexible availability, including evenings, weekends, and holidays, based on business needs.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Tuesday, Wednesday, Friday, 2PM-10PM, Able to work weekends

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