Position Summary The Hybrid Lead Support performs hands-on Hybrid operating responsibilities while providing additional floor support to the Hybrid Lead and Hybrid Operators. The role assists with troubleshooting, production flow, quality, materials, training, and day-to-day coordination and serves as a first point of support when operators encounter routine production or equipment issues.
Key Responsibilities include but are not limited to:
- Perform all essential functions of the Hybrid Operator position and maintain proficiency in Hybrid equipment operation.
- Support the Hybrid Lead in communicating production priorities, work assignments, safety expectations, quality concerns, and operational needs.
- Serve as a first point of support for Hybrid Operators experiencing equipment, process, quality, or production issues and escalate when additional assistance is required.
- Assist operators with troubleshooting, adjustments, minor repairs, start-ups, shutdowns, and changeovers to minimize downtime.
- Monitor production flow and communicate downtime, material shortages, quality concerns, and other barriers that may affect production goals.
- Assist in ensuring required materials, carton components, labels, and supplies are available to maintain continuous production.
- Reinforce compliance with safety requirements, PPE, GMP, standard work, quality checks, SOPs, and established operating procedures.
- Assist with identifying and addressing product defects and nonconforming material and communicate quality concerns to the Hybrid Lead and Quality as appropriate.
- Provide hands-on coaching and assistance to operators regarding equipment operation, standard work, safety, quality, productivity, and problem solving.
- Assist with training and cross-training new and existing Hybrid Operators and help identify areas where additional training may be needed.
- Support housekeeping, organization, and 5S expectations throughout the Hybrid work area.
- Support completion and accuracy of production counts, MIS entries, and other required documentation.
- Communicate production status, equipment concerns, quality issues, material needs, and outstanding items to support effective shift handoff.
- Identify waste, recurring equipment issues, and opportunities to improve safety, quality, productivity, and workflow and communicate recommendations to the Hybrid Lead.
- Provide additional floor support when the Hybrid Lead is temporarily unavailable, within the authority assigned to the position. Performance & KPI Ownership Hybrid Lead Support employees assist Hybrid Lead in maintaining awareness of Hybrid cell performance. This includes:
- Monitoring output and equipment performance and communicating barriers to the Hybrid Lead.
- Supporting uptime and timely response to routine production interruptions.
- Helping identify recurring downtime, quality defects, and process concerns.
- Reinforcing execution of standard work and required quality checks.
- Supporting accurate production reporting and shift handoff communication. Operational Authority Hybrid Lead Support employees may provide temporary floor coordination and operator assistance within the scope of their training and assigned responsibilities, including:
- Providing hands-on direction related to standard work and immediate production needs.
- Coordinating routine operator assistance or machine coverage at the direction of the Hybrid Lead or Supervisor.
- Escalating equipment, material, safety, or quality concerns to appropriate support functions.
- Supporting communication between operators, Lead, Maintenance, Quality, and other support functions. Decision-Making Authority Limits Hybrid Lead Support employees are empowered to make routine operational decisions within standard work and training but do not carry the full accountability or authority of the Hybrid Lead.
- Routine machine troubleshooting and adjustments.
- Immediate coordination to maintain safe production flow.
- Communication and escalation of safety, quality, material, staffing, or equipment concerns.
Hybrid Lead Supports are not authorized to:
- Administer formal discipline.
- Approve time off or attendance exceptions.
- Authorize overtime or permanent staffing changes.
- Modify company policy.
- Implement permanent process changes without validation and approval. Eligibility Criteria (Internal Candidates)
- Demonstrated proficiency and good standing as a Hybrid Operator or equivalent experience.
- No active disciplinary actions on file within the past 6 months.
- Excellent attendance and reliability record.
- Demonstrated ability to support coworkers, communicate effectively, and follow safety and quality expectations. Physical Requirements
- Ability to stand, walk, bend, and lift up to 50 lbs throughout the shift.
- Ability to work in a manufacturing environment with variable temperatures, noise, dust, and materials.