Join Knoxville's Luxury Car Wash
Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience - outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location!
What you’ll do
- Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.
• Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.
• Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.
• Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.
• Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.
• Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.
• Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.
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Model operational mastery (Tunnel & Finish Lane):
• Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.
• Interior cleaning flow (Finish Lane): Set standards for team-based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time-to-clean targets.
What you’ll bring
• Experience leading front-line teams in retail, car wash, automotive, or service operations.
• A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.
• Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.
• Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.
• Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).
• Clear communication, strong judgment, and follow-through in a fast-moving environment.
Physical & schedule requirements
• On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.
• Work indoors/outdoors in changing weather.
• Availability on weekdays, weekends, and some holidays based on business needs.
Benefits
• Medical, Dental, and Vision Insurance
• 401(k) Plan
- Employer-Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance
Eligibility
• Valid Driver’s License
• Ability to pass a drug screening per company policy
Success looks like
• Profitability: Hitting CPLH and cost targets while growing volume and memberships.
• Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.
• Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions.
• Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.
Reporting
• Reports to: Store Manager
• Direct reports: Supervises staff during assigned shifts
Pay & perks
• Competitive pay-rate, $18.00-21.00/hr. with a clear growth path in a fast-growing local brand.
• Health & wellness benefits, uniforms, and training.