Harkcon, Inc. is a service-disabled veteran-owned small business that helps federal organizations improve workforce performance, strengthen programs, modernize processes, and manage complex mission-support activities. We value sound judgment, clear communication, accountability, and practical solutions that help customers accomplish their missions. We are seeking a Senior Analyst to evaluate and improve technical training, qualification, and workforce-performance systems. This role is suited to an analyst who can examine job tasks, training requirements, performance data, policy, and operational feedback and convert the findings into clear recommendations, updated requirements, and usable products. Location: This position is primarily remote, with occasional work at federal customer facilities in Washington, DC, and Yorktown, Virginia. Ability to attend required on-site activities is essential. *** This position is contingent upon award of a contract to Harkcon***
Key Responsibilities
- Analyze job duties, competencies, qualification standards, training requirements, curricula, assessments, and performance-support tools.
- Conduct interviews, workshops, document reviews, data analyses, and observations to identify performance gaps and their likely causes.
- Develop task analyses, competency maps, requirements crosswalks, process maps, gap analyses, findings, and recommendations.
- Evaluate whether existing training and qualification products align with policy, operational needs, workforce conditions, and measurable performance outcomes.
- Support development and revision of training requirements, qualification guides, job aids, evaluation instruments, standard operating procedures, and analytical reports.
- Analyze information from training-management, workflow, and corrective-action systems; identify trends, recurring issues, and opportunities for improvement.
- Prepare concise briefings and decision papers for technical and executive audiences.
- Coordinate reviews with instructors, program managers, subject-matter experts, operational personnel, and policy owners.
- Maintain traceability among source requirements, analytical findings, customer decisions, and final products.
- Administer competency-management data, maintain user guides and job aids, and support user-role and permission changes.
- Maintain SharePoint content and permissions and train users on approved collaboration tools.
- Monitor Tier 2 support requests daily, respond within 24 hours, document resolution, and escalate requests requiring higher-level support.
Required Qualifications
- Four-year degree in Engineering or Business.
- At least five years of experience working with government or industry standards, processes, and procedures supporting analysis relevant to training, workforce performance, or program operations.
- Demonstrated ability to synthesize technical documents, qualitative input, and quantitative data into defensible findings and recommendations.
- Experience developing analytical reports, briefings, process maps, crosswalks, or performance-improvement products.
- Proficiency with Excel, PowerPoint, Word, Teams, and SharePoint; ability to learn customer-specific systems quickly.
- Strong written communication, attention to detail, and the ability to work independently with multiple stakeholders.
- Ability to meet federal background-investigation, credentialing, and system-access requirements and remain eligible to obtain a Secret security clearance. An active clearance is not currently required.
Preferred Qualifications
- Experience analyzing training or qualification requirements in a maritime, military, transportation, public-safety, industrial, or similarly regulated environment.
- Experience with marine inspection, marine safety, military training, credentialing, or technical qualification programs.
- Experience with instructional-systems design, job-task analysis, competency modeling, human-performance technology, or business-process reengineering.
- Familiarity with training-management, learning-management, workflow, help-desk, or corrective-action systems.
- Experience using Power BI or similar tools to analyze and present performance data.
- Prior support to a federal operational or training organization.
Work Environment This is a full-time position which may support a distributed team through a combination of remote work and activities at federal customer locations. The employee must be able to participate in virtual and in-person meetings, work during normal customer business hours, travel periodically, and use customer-approved collaboration and information systems. Specific location, travel, and access requirements will be confirmed before placement. Equal Opportunity Employer Harkcon is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.