Warehouse Operations Shift Lead Reports To: Warehouse Operations Supervisor Role Type: Hourly | Non-Managerial Position Summary The Warehouse Operations Shift Lead is a hands-on, execution-focused role that supports smooth, safe, and efficient warehouse operations during assigned shifts. This role serves as an on-floor operational resource, helping maintain workflow, resolve real-time issues, and escalate risks or constraints as needed. This is not a management position. Shift Leads do not provide coaching, performance feedback, or disciplinary action. Shift Leads are not responsible for planning shifts or assigning work tasks to employees but rather help to ensure the tactical execution of plans designed by management.
Key Responsibilities
- Act as the on-floor operational lead during assigned shifts, ensuring work is executed according to daily operating plans
- Monitor workflow, volume, and staffing coverage, escalating constraints, risks, or delays to the Supervisor in real time
- Communicate priorities, task sequencing, and operational updates to warehouse specialists as directed by the Supervisor
- Support operations by assisting with robot issues on the floor and coordinating with leadership or technical support as needed to minimize downtime
- Assist with induction processes, finger management, and other automation-related workflows to ensure smooth and accurate processing
- Ensure standard operating procedures (SOPs) are followed consistently across the floor
- Identify and promptly escalate safety concerns, quality risks, or operational inefficiencies
- Maintain a clean, organized, and safe work environment by reinforcing site safety standards
- Coordinate task transitions and coverage to maintain continuous workflow during the shift
- Serve as a point of contact for process- and system-related questions during the shift
- Assist with shift handoffs by documenting and communicating key updates to leadership
- (As needed) Perform routine audits related to safety, quality, and process adherence, and escalate findings appropriately
- (As needed) Support shipping operations by overseeing outbound tasks, monitoring carrier interactions, escalating issues with drivers or carriers, and ensuring shipments meet quality and compliance standards
Scope & Expectations
- Non-managerial, execution-focused role
- No employee coaching, feedback, or disciplinary responsibilities
- No hiring, scheduling, or performance management authority
Qualifications
- High school diploma or equivalent required (college coursework a plus)
- 1–3 years of experience in a warehouse, logistics, or fast-paced operational environment
- Experience supporting shipping, automation, or robotics-based workflows preferred
- Strong understanding of warehouse safety, quality, and operational standards
- Proven ability to remain organized, adaptable, and decisive in a high-volume environment
- Strong communication skills and comfort escalating issues to leadership
- High attention to detail and commitment to process compliance
- Ability to work flexible schedules, including weekends, holidays, or extended shifts as needed
Physical & Work Environment Requirements
- Ability to remain on feet for extended periods throughout the shift
- Ability to push, pull, lift, and carry up to 70 lbs, with or without reasonable accommodation
- Frequent walking, bending, reaching, and manual material handling
- Warehouse environment with automated equipment and moving machinery
Mon - Fri 3pm -11:30pm