About Gulf Winds
Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members’ expectations and, most importantly, have fun while working hard and impacting our community. We’re looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation
Our Values Integrity We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility. Care We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else. Growth We set ambitious goals, provide personal development opportunities, and encourage results. Innovation We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.
We Invest in Our People We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include 11.5 paid federal holidays, PTO starting at 18 days for new hires, 16 hours of paid volunteer time, competitively priced medical insurance, and dental and vision coverage with 100% of individual premiums paid by Gulf Winds. Team members also receive employer-paid life insurance, short-term disability coverage, a 401(k) with company match, an employer-funded pension plan, flexible spending accounts, tuition reimbursement, and wellness programs.
Working at Gulf Winds Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:
- Open and transparent communication with your leaders
- Consistent coaching and opportunities to improve performance.
- Collaborative and team-focused environments
- Short and long-term professional development
- Opportunity to participate in cross-functional projects.
With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.
Job Description
Pay Range: Starting at $16 an hour
Role:
The primary function of this position is to assist Gulf Winds in achieving its strategic goals for branch operations, building member relationships, and providing exceptional member service. This position accurately assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments. This position educates members on credit union products and services to enhance the member's financial well-being. In addition to hourly income, this position has an incentive program that gives the employee the opportunity to earn additional compensation. Please note: This is a regional float position. The selected candidate will be assigned to different branch locations within the region as needed to support business operations, staffing coverage, and member service needs. As full-time teller positions become available, the selected candidate will be placed in the vacant position at the corresponding location.
Essential Functions & Responsibilities:
Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; redeems bonds for members and non members; performs credit card cash advances for both members and non-members; transfers amounts from member accounts as directed. Welcomes members and provides information and education concerning credit union services/products and directs member to appropriate department. Balances cash drawer and daily transactions. Complies with all applicable regulations and policies, including BSA, OFAC and Physical Security. Performs other job-related duties as assigned.
Performance Measurements:
Provide friendly, professional, personal service to all customers and associates. Balances daily, with no exceptions. Accurately post transactions in accordance with Gulf Winds guidelines. Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner. Proactively seek opportunities to identify appropriate products and services for the betterment of the member. Maintain a dependable record of attendance and timeliness. Maintain a professional work environment and businesslike appearance. Complies with all applicable rules, regulations and policies, including but not limited to BSA, OFAC and Physical Security.
Knowledge and Skills:
Experience: Minimum of six months cash handling or related experience preferred. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Ability to read, write, comprehend, and speak English clearly. Normally expected to work between 8:00 a.m. and 5:00 p.m., Some nights and/or weekends required. Must adhere to safety rules and regulations. Physical Requirements: Must be able to lift 50lbs or more including but not limited to paper supplies and full coin bags. Work Environment: May be required to travel to branches other than their assigned location. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.