POSITION TITLE: Human Resources Generalist WORKSITE LOCATION: Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904
SHIFT: Fulltime; Monday through Friday, 8:00am to 5:00pm, occasional early or late hours
FLSA STATUS: Non-Exempt
EDUCATION AND EXPERIENCE:
Required: A bachelor's degree in human resources, business administration, healthcare management, marketing, psychology, communication, or related discipline and a minimum of three years' progressively responsible human resources experience.
Preferred: BA/BS in related field and five years' progressively responsible human resources experience; SHRM, PHR, and/or CEBS certification.
JOB PURPOSE:
The Human Resources Generalist is a broad role that is responsible for a range of HR functions supporting the employee lifecycle, including talent acquisition, employee relations, and administration of daily functions and short- and long-range goals. The Human Resources Generalist possesses strong communication and conflict-resolution skills, is self-directed with high organizational abilities, and can work within a trauma-informed environment. The Human Resources Generalist is a key team member within the Human Resources Department, promoting a positive work environment, ensuring compliance, and working closely with HR management in supporting HR functions.
ESSENTIAL FUNCTIONS and DUTIES:
- Recruitment
-Primary contact for recruitment and liaison between applicants and hiring managers.
-Coordinates with hiring authorities on staffing needs.
-Administers recruitment process.
-Maintains the applicant tracking system in HRIS.
-Open positions are posted within three (3) days of approval on GBC website.
-Hiring platforms and search engines are reviewed at least weekly to source applicants.
-Recruitment advertisements are created weekly.
-Applications are reviewed daily. Review notes are updated daily in the ATS. Qualified applicants' job applications are forwarded within three (3) days of receipt to hiring managers for review.
-Schedules, prepares for, and attends interviews. Provides interview folders to hiring managers at least one (1) day prior to date of interview.
-Maintains daily contact with hiring managers on applicant status.
-Conducts background and reference checks of applicants.
-Plans and/or attends recruitment events, including career fairs, resume reviews, and/or mock interviews.
-Maintains contacts with college and high school career development centers.
-Knowledgeable of job market and industry trends.
-Anticipates and plans for future hiring needs.
- Compliance and Policies/Procedures
-Follows applicable labor and employment laws, regulations, guidelines, Texas Administrative Code, and GBC policies and procedures regarding hiring, compensation, benefits, workplace safety, employee rights, and termination procedures to ensure compliance.
-Knowledgeable of Center policies and procedures, ensuring that HR policies and procedures are followed consistently and communicated to ensure a fair work environment.
-Assists Director of Human Resources with short-term and long-range goals of development of HR policy and procedures, laws, standards, and government regulations and making suggested improvements.
- Employee Relations
-Provides coaching for directors, managers, supervisors, and employees.
-Negotiate conflict between employees.
-May investigate complaints.
-May facilitate employee disciplinary proceedings.
- Employee Lifecycle
-Monitors all phases of the employment process and all personnel transactions for the employee lifecycle.
-Conducts stay and exit interviews.
-Back-up to HR Coordinator and Staff Educators (onboarding, offboarding and benefits).
-Provides training to managers and employees as needed.
- Retention
-Participates in activities to promote CORE values.
-Encourages employee morale initiatives.
-Promotes a positive work environment.
-Works with leadership to develop career advancement opportunities.
-Understanding of educational assistance opportunities.
-Works with leadership to implement retention strategies.
- Benefits and Payroll Support
-Knowledgeable of Center benefits plans.
-Assist Director of Human Resources with administering Educational Assistance policy.
-Assists in resolving payroll and timekeeping issues when requested.
- Reporting and Recordkeeping and HRIS Management
-Maintains HRIS system (position control, FMLA, job descriptions, performance appraisals, and applicant tracking; leave accruals and benefits).
-Responds to unemployment claims within time requirements and monitors and maintains unemployment claims in Texas Workforce Commission system and in HRIS (Datis).
-Conducts research, maintains data, and provides statistical reports to support HR processes.
-Assist with salary, benefit, turnover, or other surveys as requested.
-Assist in audits as needed.
- Performance Management
-Maintains center-wide job descriptions and performance evaluations.
-Maintains updated processes for creating and modifying performance evaluations in the HRIS (Datis).
-Conducts annual job description review with department managers.
-Sends job descriptions to all employees for annual acknowledgement in the HRIS (Datis).
- Credentialing/Verification
-Maintains credentialing of contractors, practicums, interns, students, and volunteers.
-Maintains department specific credentialing/verification with community partners.
-Maintains and monitors all professional licenses, including verification on state sites and through the National Practitioner Data Bank (NPDB).
-Communicates credentialing updates to required departments.
-Maintains records of contractors, practicums, interns, students, and volunteers.
Trauma-informed:
A trauma-informed approach to care "realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization." The six key principles of a trauma-informed approach include: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).
·The Three E's of Trauma: Events, Experiences, and Effects.
·The Four R's: Key Assumptions in a Trauma Informed Approach - Realization, Recognize, Respond, Resist Re-traumatization.
PHYSICAL REQUIREMENTS and ENVIRONMENTAL CHECKLIST:
Abilities required to perform the essential and marginal tasks of this job: Walking, Operating office equipment, Moderate lifting (15-44 lbs), Standing, Operating motor vehicle, Sitting, Ability to see, Identify colors, Moderate carrying (15-44 lbs), Hearing (with aid), Straight pulling, Ability to write, Climbing stairs, Ability to count, Reaching above shoulder, Ability to read, Simple grasping, Ability to tell time.
Work site and environmental conditions that apply to this job: Travel by car 30% of time, Inside, Working closely with others, Working alone.
CRED/PRIV REQUIRED: No DRIVING REQUIRED: Yes
KNOWLEDGE, SKILLS, ABILITIES, and COMPETENCY:
- Program Specific: Comprehensive understanding of all HR areas including employment laws, compensation, benefits, workers compensation, training, and employee relations. High level of professional conduct including honesty, integrity, and ethical behavior. Discretion with confidential information.
- Communication: Strong written and verbal communication skills to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization.
- Task management: Perform tasks effectively and efficiently and handle multiple priorities in a confidential environment. Strong attention to detail. Plan and schedule work and implement directives without constant supervision.Strong organizational and time management skills to achieve multiple deadlines.
- Confidentiality: Maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.
- Conflict resolution: Solve problems and resolve issues. Understands chain of command and exhibits high interpersonal and trauma-informed skills in handling conflict situations. Actively diffuses potential conflicts and does not participate in situations that would bring discredit to self, team, or center.
- Interpersonal skills: Acts as a positive representative of Gulf Bend Center and Human Resources when interacting with employees, co-workers, contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Works collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Works cooperatively and productively with supervisors, individuals, co-workers, and groups of people at all levels. Contributes to a strong spirit of teamwork. Establishes and maintains effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment. Proactive and shows initiative.
- Code of Conduct, CORE Values: Work and behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.
- Customer service: Demonstrates appropriate responsiveness to internal/external customer needs.
- Dress code: Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center.
- Fleet: Completes fleet checklist as required. Report all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.
OTHER REQUIREMENTS OR CONDITIONS:
- Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required.
- Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center.
- Must have computer experience to include Microsoft Word, Excel (beginner to intermediate level), Outlook, Teams, and Zoom.Ability to type 40 wpm. Ability to operate office equipment (copy machine, fax). Ability to type 40 wpm. Knowledge of online graphic design platforms (Canva, PowerPoint, Google Slides, etc.).
- Must complete all training requirements prior to the due date. Attend required training and consortia meetings. Relias training and any other training required for the role is 100% compliant.
- Must maintain regular and reliable attendance. This is a full-time, in-office position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Alternate hours may be required as job duties demand.
AAP/EEO Statement
Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.
This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.