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Added 14 mins ago
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Customer Service Rep I
GuideWell
San Antonio, TX
- $18 USD / hour
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Claims Examiner I
GuideWell
Remote, United States
What You Must Have: · Must possess proven judgment, decision-making skills and the ability to analyze
Added 14 days ago
Claims Examiner I
GuideWell
Remote, United States
What You Must Have: · Must possess proven judgment, decision-making skills and the ability to analyze
Added 14 days ago
Claims Examiner I
GuideWell
Remote, United States
What You Must Have: · Must possess proven judgment, decision-making skills and the ability to analyze
Added 14 days ago
Claims Examiner I
GuideWell
Remote, United States
What You Must Have: · Must possess proven judgment, decision-making skills and the ability to analyze
Added 14 days ago
Claims Examiner I
GuideWell
Remote, United States
What You Must Have: · Must possess proven judgment, decision-making skills and the ability to analyze
Added 14 days ago
Claims Examiner I
GuideWell
Remote, United States
What You Must Have: · Must possess proven judgment, decision-making skills and the ability to analyze

GuideWell

Customer Service Rep I

San Antonio, TX, United States

$18 USD / hour

Apply on fa-etum-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Pay: $18 USD / hour
Experience: 0-1 years related work experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact? As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

Key position details:

In office at 19100 Ridgewood Pkwy San Antonio TX 78259
$18.00 per hour + Quarterly Bonus!
Full time position
Comprehensive Benefits
Training Hours: Monday to Friday 8:00am to 4:30pm CST
Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

What Will You Be Doing:

Successfully complete our training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
Handle call backs and escalations as necessary.

Qualifications:

0-1 years related work experience.
Inbound call center experience in the health insurance industry.
High school diploma or GED.
Professional phone voice and etiquette.
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.

What We Can Offer YOU! To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Apply on fa-etum-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Skills

Customer service
Microsoft Word
Microsoft Excel
Microsoft Outlook
Communication skills
Employment law

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