Position Overview
The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).
**Reports To:**Store Management
Essential Functions
Customer Experience
- **Greeting Customers:**Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
- **First Impressions:**Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
- **Store Standards:**Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
- **Product Information:**Provide customers with current relevant information about the product.
- **Fitting Room Service:**Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
- **Cash Wrap Efficiency:**Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
- **Customer Appreciation:**Sincerely thank all customers for shopping at GUESS as they exit the store.
Cooperation and Dependability
- **Task Completion:**Satisfactorily complete all duties as assigned by management.
- **Punctuality:**Be punctual and adhere to the designated work schedule.
- **Teamwork:**Be flexible and work well with peers and management to accomplish duties.
- **Policy Adherence:**Follow GUESS Policies and Procedures 100%.
- **Housekeeping:**Perform housekeeping duties as required.
Personal Performance
- **Sales Goals:**Meet or exceed the Sales per Hour (SPH) result as assigned by management.
Miscellaneous Responsibilities
- **Meetings and Functions:**Participate in and attend all store meetings and other related functions.
- **Positive Attitude:**Represent a positive attitude toward the merchandise and the company.
- **Inventory Participation:**Participate in all inventories.
- **Additional Duties:**Assume and complete other duties as assigned by store management.
- **Physical Requirements:**Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.
Job Requirements
- **Customer Service Skills:**Excellent communication and customer service skills.
- **Retail Experience:**Previous retail experience preferred.
- **Team Player:**Ability to work well in a team-oriented environment.
- **Flexible Schedule:**Ability to work flexible hours, including evenings, weekends, and holidays.
- **Physical Stamina:**Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis
Brand -
GUESS Factory,
Store,
7115
Store Addr