Service Scheduling Coordinator
About the Company
Guardian Fire Protection Services, LLC is a leading provider of fire protection, life safety, and security solutions, proudly serving the Mid‑Atlantic, Midwest, and Southeast regions for more than 45 years. Headquarters in Rockville, Maryland, Guardian operates 24 offices across 8 states and supports more than 90,000 customers across a wide range of industries. Guardian delivers comprehensive, end‑to‑end service across the fire, life safety and security industries. Our capabilities include fire sprinklers, fire alarms and monitoring, fire pumps, extinguishers, special hazards systems, marine fire protection, and integrated security solutions that include access control systems and CCTV. Our continued growth is fueled by deep technical expertise, trusted customer relationships, strong business performance, and a disciplined acquisition strategy that ensures consistent quality and service across all locations.
Our People & Culture
At Guardian and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long-term success.
Learn more at www.GuardianFireProtection.com
About The Opportunity
Guardian is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.
Job Duties include but are not limited to
Permit preparation and submission
- Assist PMs and designers in identifying AHJ permit requirements for sprinkler, fire alarm, restaurant kitchen fire suppression and special suppression permits.
- Coordinate with others to complete requirements of a submittal package, which may involve gathering the following documents from various stakeholders: applications, stamped drawings, hydraulic calculations, battery and voltage-drop calcs, equipment cut sheets, and owner/contractor
- Submit through AHJ online portals, by mail or in person, and pay or process permit fees per company
- Coordinate with designers and NICET-certified technicians to confirm drawings meet NFPA 13, 13R, 14, 20, 24, 72 and local amendments before submission.
Tracking and follow-up
- Maintain a permit log for every active job: submittal date, status, reviewer, comments, approval and
- Follow up with plan reviewers on a set cadence; route review comments to the designer and resubmit corrections quickly.
- Update job records in the field service platform so PMs, dispatch and billing see current permit
- Track permit expirations and renewals so no work proceeds on a lapsed
- Resolve permitting delays directly with reviewers, and flag permit-driven schedule risk to PMs and sales
Required Qualifications
- High school diploma or
- Preference for 3+ years in permitting or regulatory compliance within the trades or construction, ideally in fire protection, MEP or commercial construction.
- Working knowledge of permit processes with municipal building and fire
- Proficient with Microsoft Office or Google Workspace and comfortable learning AHJ online
- Valid driver's license and clean driving record; reliable transportation for local travel.
Preferred Qualifications (Not a Requirement)
- Associate's or bachelor's degree in construction management, business or a related
- Direct experience permitting fire sprinkler, fire alarm, special hazard systems, or other skilled
- Familiarity with NFPA 13, 72 and 25 and the International Building and Fire
- Experience with ServiceTrade or a similar field service management
- Existing relationships with AHJs in Maryland, Washington D.C., Virginia, and
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Skills and Competencies
- Attention to detail: catches missing signatures, calcs or sheets before an AHJ
- Persistence: follows up until a permit moves, without burning
- Organization: manages 30+ open permits across multiple jurisdictions at
- Communication: explains code and review comments clearly to PMs, techs and
- Ownership: treats permit delays as their problem to solve, not to
- Process mindset: documents AHJ-specific requirements so knowledge isn't lost when people change
Compensation
- Hourly pay: rate is dependent on candidate's experience
- Quarterly Bonuses
Benefits
We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.
- 401K with a company match
- Medical and dental insurance
- Company paid Short
- Company paid Long Term Disability
- Company paid Life insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and Personal time
- Paid holidays
*Guardian Fire Protection Services, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
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