Description GS Global Resources, a growing distributor, integrator, and manufacturer located in Mukwonago WI, is known nationally as a supplier of mobile and industrial hydraulic and electronic control systems. We have an immediate opening for a Returns Coordinator to join our Returns team.
Job Responsibilities:
· Issue and enter returns to both internal and external customers · Answer customer calls and emails in a timely manner · Enter and coordinate customer repair orders and associated jobs · Research and process customer returned product · Follow-up on received returns, not received returns, and any “Waiting disposition” returns · Enter and participate in resolution of “Probtraks” for customer delivery and quality issues · Troubleshoot and work with Quality on incorrect/damaged inventory · Gather part and price information and quote repairs, service work and components · Balance account and workload priorities to meet internal and external deadlines · Work with suppliers to request return numbers and coordinate factory warranty repairs and/or evaluations · Work with accounting to request and process credits to customers and from suppliers · Request pricing on new components · Coordinate new part number requests · Assist Purchasing with component expedites · Coordinate component deviations with Sales/Engineering/Production · Work with Accounting to process credits to customers · Work on specific projects as well as day to day activities
The Requirements for the Ideal Candidate Include:
· High school diploma or equivalent · Strong organizational skills and detail oriented · Ability to problem solve in complex situations · Ability to multi-task in a fast-paced environment · Strong computer skills · Demonstrated Microsoft Office proficiency · Experience in ERP systems (Epicor, not required, but a plus) · Must have excellent interpersonal skills, professional communication skills – verbal and written · General understanding of Accounting flow
We Offer:
· Wellness program – your very own personal fitness coach! And onsite chiropractor!· Full tuition reimbursement for job-related courses· Medical, dental, vision, short and long-term disability, 401k match, paid time off and more· Sign-on, retention, and profit sharing bonuses!