Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen - not dilute - our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
The Job
The Manager, Digital Acceleration leads strategic initiatives that span service design, business strategy, and solution delivery. This role is accountable for translating unmet needs and business opportunities into actionable strategies and driving the development of comprehensive user-centered experiences that support growth, retention, satisfaction, and health outcomes.
Working across business, product, technology, and clinical teams, this individual owns a portfolio of high-impact initiatives from discovery through implementation. They facilitate cross-functional alignment, define future-state experiences and service models, prioritize opportunities based on customer and business value, and partner with product teams to bring solutions to life. Acting as both a strategic advisor and product owner, this role ensures that experience and business objectives remain connected.
This role typically leads 2-3 initiatives concurrently, leveraging human-centered design, systems thinking, data, and experimentation.
You Will
- Lead end-to-end, agile service design projects including research planning and execution (as needed), experience and service design, requirement & feature definition and phase 1 implementation.
- Designs and evolves member experiences through research, analytics, and journey-based thinking.
- Facilitate cross-functional workshops with business, product and IT teams to define end-to-end opportunities and vision.
- Use actionable insights from member data, journey mapping, and stakeholder input to align on priorities and design direction.
- Design deliverables range from service blueprints, storyboards, journey maps, experience maps, feature development.
- Serve as operational owner for key programs translating vision and strategy into deliverable features. Outputs could include: requirement clarification, identification of potential abrasion, vendor guidance & management, process documentation, operational workflows and issue management.
- Build executive level engagement and communication to support design making and stakeholder alignment. This could include leadership presentations, research synthesis or program updates.
- Engage with stakeholders across SCAN, including Marketing, Pharmacy, Product, Member Services, and IT. Represent both business and technical perspectives in design discussions, and clearly communicate the rationale behind design decisions through compelling storytelling and presentations.
- Champion SCAN’s mission and ways of working, maintaining strong working relationships across departments. Encourage open dialogue, shared ownership, and continuous learning throughout the design and implementation process.
- We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
- Actively support the achievement of SCAN’s Vision and Goals.
- Other duties as assigned.
Your Qualifications
- Bachelor's Degree or equivalent experience in User Experience, Business Strategy, Social Sciences.
- 5 or more years of Experience Design or Service Design.
- 3 or more years of experience with health plan.
- Experience with project and / or plan implementation, managing multiple stakeholders with different priorities and moving a cross-functional team towards the same goal in terms of execution.
- Strong analytical and problem-solving skills with attention to detail.
- Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner; strong presentation skills.
- Ability to excel in an ambiguous environment, flexing to new priorities.
- Ability to manage multiple priorities in tandem and ability to flex between the projects will be required.
- Proven track record of applying human-centered design methodologies to solve complex service challenges, with experience in journey mapping, service blueprinting, and participatory research
- Ability to document processes and analyses for reference/re-use is required.
- Advanced Microsoft Office Suite, Visio, and SQL skills are required.
What's in it for you?
- Base salary range: $125,400 to $172,780 per year
- Work Mode: Mostly Remote
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
- Excellent 401(k) Retirement Saving Plan with employer match and contribution
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)