Position Summary Grove Transit is looking for an Administrative Trip Entry Clerk to provide basic administrative and data-entry support for Go Ride operations. This is an entry-level position, and training will be provided. No previous transportation or dispatching experience is required. The primary responsibility of this position is simple: monitor incoming emails and enter transportation requests and trip information into our computer system. The ideal candidate is someone who is comfortable using a computer and email, pays attention to details, can follow instructions, and is willing to learn. This is not a dispatcher position. Transportation and dispatching decisions will be handled by the appropriate Dispatch or Operations team members. What You'll Do · Monitor an assigned email inbox for transportation requests. · Enter trip information from emails into the transportation system. · Enter basic information such as passenger name, pickup location, destination, date, and requested pickup or appointment time. · Update trips when changes or cancellations are received. · Double-check information before submitting it to help prevent data-entry errors. · Let a supervisor or designated team member know when information is missing or unclear. · Forward questions or issues to the appropriate team member when needed. · Keep up with incoming emails during your assigned shift. · Follow established instructions and procedures for entering trips. · Assist with other basic clerical and administrative tasks as needed.
Minimum
Qualifications
· High school diploma or GED. · Basic computer skills. · Comfortable using email. · Able to learn a computer-based transportation system. · Able to accurately copy information from an email into a computer system. · Able to follow written and verbal instructions. · Good attention to detail. · Dependable and able to maintain regular attendance. · Able to communicate professionally with coworkers and supervisors. Helpful, But Not Required Experience with any of the following is helpful, but you do not need this experience to
apply:
· Microsoft Outlook or other email programs · Data entry · Office or clerical work · Customer service · Transportation or healthcare · RouteGenie or similar software What We're Looking For You may
be a good fit for this position if you:
· Are comfortable working on a computer throughout the day. · Can read an email and accurately enter the information into another system. · Pay attention to names, addresses, dates, and times. · Can follow a step-by-step process. · Are comfortable asking questions when you are unsure. · Can stay organized while receiving multiple emails. · Are dependable and ready to learn. Work Schedule This is a full-time daytime position, Monday through Friday.
Regular and reliable attendance is required.