Act as liaison for the Front Desk and Medspa Manager, train and provide ongoing support for the Call Center, provide customer service, transactional counter assistance, retail sales, phone management, marketing and business development, and office administrative duties.
Leadership Responsibilities:
- Open and close medspa in the absence of management.
- Ability to change prices and void transactions when the manager is not present.
- Leadership contact when MedSpa Manager is not available.
- First escalation point for patient conflict resolution when not able to be handled by Aesthetics Coordinator.
- Prepare EOD day report and reconciles against 3rd party vendors
- Prepare and make bank deposits in Medspa Manager’s absence.
- Train Aesthetic Representatives on GMS Service Standards and provide ongoing support to the Call Center.
- Assists Medspa Manager with maintaining and ordering inventory on all medical, spa and office supplies.
- Assists Medspa Manager with month end inventory counts.
- Approve biweekly timecards for staff in the absence of management.
- The GMS Way
Transactional & Financial Responsibilities:
- Know and answer questions for all services and products offered.
- Lead in the sale of products and/or the services.
- Responsible for meeting, greeting and closing patients.
- Responsible for maintaining the reception area, transaction counters and form filing.
- Maintains tranquility area, work areas, back office, and kitchen and makes sure we are in compliance with OSHA standards.
- Answering incoming calls as directed by the call center – assist patients with inquiries and setting appointments.
- Responsible for processing payment at the transaction counter and setting up follow-up appointments for patients before they leave.
- Responsible for client data entry as it relates to database management.
- Responsible for assisting Medspa Manager in the opening and closing activities as assigned.
- Count cash drawer at the beginning and end of shift to ensure the balance is accurate. - Reconcile cash sales against spa software sales.
- Enters charges and payments; issues refunds as appropriate.
- Reconciles EOD Milano Sales report with 3rd party vendors (credit card processor, patient financing vendors, 3rd party marketing programs).
- Implement marketing objectives as directed by Medspa Manager and Marketing Department.
- Reconciles “no show” lists.
Overflow from Call Center Responsibilities:
- Receives incoming calls and assists patients with questions and setting appointments.
- Make follow up calls to patients day after treatments and consultations.
- Answer patient inquiries via phone, email and text message.
- Manages postage, mail sorting, and post office activities.
- Other duties as assigned.
EDUCATION/EXPERIENCE:
- College degree or relevant experience: Sales/ marketing emphasis preferred.
- Two to three years of dermatologic/aesthetics experience preferred.
- Two to three years of sales experience is preferred.
QUALIFICATIONS/SKILLS:
- Superior interpersonal and communication skills, oral and written.
- Ability to exert subtle motivation and influence
- Computer literate.
- Superior organizational skills.
- Must be able to multitask.
- Trustworthy.
- Attentive to detail and accuracy.
- Must be able to work independently as well as part of a team.
- Must be able to think quickly to resolve issues, while practicing GMS Service Standards.
- Ability to work on Saturdays.
We're located in:
- Greenwich, CT
- Ridgefield, CT
- Scarsdale, NY
- Glastonbury, CT
- West Hartford, CT
- Westport, CT
- Closter, NJ
- Newtown, CT
Some of the benefits available to our full-time Staff:
- Flexible Schedule (No work on Sundays, No need to be On-Call)
- Medical, Dental, Vision
- Annual Allowances and Discounts
- 401k Match
- Cancer, Hospital and Accident Insurance
- Life Insurance
Our Values:
GMS employees are passionately devoted to living our Core Values day in and day out whether we are at work or home. We go out of our way to ensure every person we hire embodies these values, therefore, we are confident these are not just actions people “turn on“ for work. Excellence - Make what you do matter. Being the leader in your space, learning from mistakes, taking accountability, pride in work, highest quality, innovating, not being complacent. Excelling at everything you do resulting in best outcomes, quality of care and experience. Integrity - Do the right thing. We only ever do the right thing because there is no alternative. People focused - All GMS is committed to building an encouraging, caring, and supportive environment for our employees and patients. We share a responsibility to support our colleagues and patients while enriching their lives. GMS is a team, through and through. We have fun, take time to support one another, and help each other to grow. Passionately Driven - Love what you do. A position at GMS is not just a job – it is a passion, it is an experience. Respect - Everyone. Our staff sees people as people, first and foremost and they respect everyone for their humanity. We hold no judgement and we honor everyone we encounter. Growth - Embracing change. Personal growth, professional growth, service offerings. Being fluid and flexible, adaptable, open minded.
If you can relate to what you just read, you may be a good fit! Again, while we may not have an open position right now, we'd still love to know more about you.