Company Overview Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Position Overview The Assistant Manager is responsible for performing all Center Manager function in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Responsibilities
Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
- Present the Service Review to the customer with air filter, cabin air filter, Wiper Blades, etc, for customer inspection.
- Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
- Ensure a comfortable, clean, and safe atmosphere for customers.
- Review Service Order Ticket, including the Warranty and Free Top-Off Program thoroughly with customers at check-out, explain services performed.
- Remind departing customers to submit a Good Google Review.
- Resolve customer complaints and damage claims.
Employee Supervision and Management The center manager is responsible for the direct supervision of all employees of the center. Duties include:
- Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
- Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
- Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use
- Maintain accurate and complete employee files
Center Operations
- Ensure proper execution of all activities in the service bays
- Monitor cash register functions and credit card handling
- Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
- Perform daily close-out procedure
- Prepare daily paperwork
- Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
- Ensure cleanliness and appeal of entire site
- Maintain safe working environment
- Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Other Duties and Responsibilities
- Solicit fleet accounts
- Plan and execute local center marketing functions
- Participate in community activities
- Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Qualifications
- Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
- Basic literacy (ready, writing, math skills); Verbal communication skills
- Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
- Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks
- Discounted Services for Employees
- Flexible Hours
- Opportunities for Advancement