Open jobs in the United States

Group jobs by employerEmail me new jobs Save this search

Added 1 hour ago
ITSM PLATFORM ENGINEER
Graton Resort & Casino
ROHNERT PARK, CA
Must have a valid Driving License and reliable transportation
Added 2 hours ago
AV DISTRIBUTION ENGINEER
Graton Resort & Casino
ROHNERT PARK, CA
Added 4 days ago
SOMMELIER
Graton Resort & Casino
ROHNERT PARK, CA
Formal wine certification required (e.g., Court of Master Certified Sommelier or higher) · Must possess or obtain a Responsible Beverage Service State Certification
Added 5 days ago
MARKETING INTERN
Graton Resort & Casino
ROHNERT PARK, CA
Added 6 days ago
STEWARDING SUPERVISOR
Graton Resort & Casino
ROHNERT PARK, CA
Added 7 days ago
Rewards Center Representative
Graton Resort & Casino
ROHNERT PARK, CA
Must have a positive attitude and desire to provide outstanding guest service
Added 7 days ago
IN-ROOM DINING, VIP, & POOL SERVICE HEAD CHEF
Graton Resort & Casino
ROHNERT PARK, CA
Added 13 days ago
PLAYBOOK SERVER ASSISTANT
Graton Resort & Casino
ROHNERT PARK, CA
Must possess or obtain a California Food Handler Certification
Added 14 days ago
BISTRO HOST
Graton Resort & Casino
ROHNERT PARK, CA
Must possess or obtain a California Food Handler Certification
Added 14 days ago
CAGE CASHIER I
Graton Resort & Casino
ROHNERT PARK, CA
Must have analytical, organizational, and time management skills · Must have the ability to perform data entry in computer applications
Added 18 days ago
IN-ROOM DINING AND POOL OPERATIONS GENERAL MANAGER
Graton Resort & Casino
ROHNERT PARK, CA
Must possess sound judgment, professionalism, and discretion when handling sensitive guest and business matters
Added 19 days ago
GR
VIP BARTENDER FLOATER: PART-TIME
Graton Resort & Casino
ROHNERT PARK, CA
- Part-time
Must have detailed knowledge and understanding of pours and portion size standards · Must possess or obtain a Responsible Beverage Service State Cerification
Added 19 days ago
STARBUCKS COUNTER ATTENDANT: ON-CALL
Graton Resort & Casino
ROHNERT PARK, CA
Must possess or obtain a California Food Handler Certification
Added 19 days ago
GR
AYA GOURMET COOK: PART-TIME
Graton Resort & Casino
ROHNERT PARK, CA
- Part-time
Must possess or obtain a California Food Handlers Certification
Added 20 days ago
COUNT TEAM ATTENDANT
Graton Resort & Casino
ROHNERT PARK, CA
Must have good analytical, organizational and time management skills
Added 20 days ago
OPERATIONS MANAGER (MANAGER ON DUTY)
Graton Resort & Casino
ROHNERT PARK, CA
Must have demonstrated leadership in a Supervisory role for a minimum of two plus years · Must have a minimum two (2) years' experience in a gaming department
Added 25 days ago
SECURITY OFFICER
Graton Resort & Casino
ROHNERT PARK, CA
Added 26 days ago
GR
BEVERAGE SERVER: FULL-TIME
Graton Resort & Casino
ROHNERT PARK, CA
- Full-time
Must have the ability to obtain a Gaming Work Card
Added 26 days ago
SLOT TECHNICAL MANAGER
Graton Resort & Casino
ROHNERT PARK, CA
Must have thorough computer skills and able to use other job related equipment · Must have familiarity with the set up and programming of all slot related gaming equipment and player tracking systems
Added 26 days ago
GR
INTERNAL MAINTENANCE JANITOR: PART-TIME
Graton Resort & Casino
ROHNERT PARK, CA
- Part-time
Must have manual dexterity to operate job related equipment for duration of shift
Added 26 days ago
GR
TABLE GAMES DEALER: PART-TIME
Graton Resort & Casino
ROHNERT PARK, CA
- Part-time
Added 26 days ago
PUBLIC & COMMUNITY RELATIONS MANAGER
Graton Resort & Casino
ROHNERT PARK, CA
Added 26 days ago
BANQUET BARTENDER - ON CALL
Graton Resort & Casino
ROHNERT PARK, CA
Must have cash handling experience, responsible for all transactions in a casino environment · Must possess or obtain a California Food Handler Certification
Added 26 days ago
TEAM DINING ROOM SOUS CHEF
Graton Resort & Casino
ROHNERT PARK, CA
Must possess or obtain a California Food Handler Certification
Added 26 days ago
GR
SPA MASSAGE THERAPIST: PART-TIME
Graton Resort & Casino
ROHNERT PARK, CA
- Part-time
Must have and maintain knowledge of Massage products and services and actively engage in · Must possess or obtain California Massage Therapy Counsil (CAMTC) Certification

Graton Resort & Casino

ITSM PLATFORM ENGINEER

ROHNERT PARK, CA, United States

Apply on myjobs.adp.com About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

Position Summary:

This position will be primarily responsible for the administration of the ITSM tool for Graton IT. Building workflows and analytics on support issues, creating SLAs, dashboards and reporting to identify trends and improvements. This role will interact closely with all other IT and Business teams to develop, improve and maintain ITSM processes and follow ITIL best practices, supporting and updating the ITSM platform, workflows and automations. Other service areas include, but are not limited to, cybersecurity alert research, incident response planning, escalations and system support associated with Graton Resort & Casino's information system functionality, and other responsibilities as assigned.

Essential Functions:

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Perform responsibilities in accordance with all Graton Resort & Casino standards, policies, and procedures.
Assists in the review, design, and improvement of ITSM processes and procedures for the effective management and delivery of services and technologies.
Operate and provides day-to-day administration of the ITSM tool, following defined ITSM processes and best practices.
Provide written and in person training to IT personnel and business teams on ITSM processes and tools.
Responsible for practicing, supporting, and promoting Graton Resort & Casino's Service Standards at all times.
Implement and support processes and automations around provisioning, role based access, knowledge bases and reporting.
Collaborate with Asset Management team and support best practices on implementation and ongoing support of HAM and SAM processes within the ITSM platform.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications:

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Bachelor's degree in Computer Science, Computer Information Systems, or equivalent of 4 years working in a technology role.
Working knowledge of ITIL and IT Service Management Processes, various reporting tools, incident/problem and call tracking systems, best practices and methodologies.
Experience with SQL Server, SSRS, LDAP, Mailflow and API connections.
Minimum two (2) years relevant PC software applications such as Microsoft O/S and MS-Office, and Visio.
Minimum two (2) years of experience in an ITSM role supporting platforms such as ServiceNow, Jira, HaloITSM, Zendesk or similar software.
Experience in managing projects effectively, and utilizing resources appropriately to ensure a timely, quality product.
Ability to work well in a highly team driven environment.
Ability to perform well under pressure.
Must have a valid Driving License and reliable transportation.

Physical Requirements:

Flexible work schedule with periodic on site presence required for meetings, trainings or planning sessions as business needs.
Manual Dexterity to operate job related equipment.
Ability to lift up to 50 lbs. with or without assistance.

Apply on myjobs.adp.com About employer

Report this job