Job Summary Ensures the highest level of cleanliness and safety in all public and back of the house areas. Promotes excellent public relations and 100% satisfaction. Works as a valuable member of a dedicated professional team. Job Specifications
Qualifications
« Good service skills « Ability to work as part of a dynamic team to consistently deliver a quality product « Basic English language skills « Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 50-70 lbs. « Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment « Able to work a flexible schedule, including weekends and holidays Job Specific « Reports to work as scheduled, in proper uniform, in accordance with the hotel’s personal appearance standards « Follows OSHA regulations and policies/procedures set forth by Housekeeping department « Applies excellent guest relations skills when interacting with guests « Consistently maintains a positive attitude « Encourages a positive attitude among Team Members « Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction « Performs all duties in a timely and professional manner « Applies teamwork skills at all times « Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows « Cleans and dusts lobby areas « Uses proper chemicals when cleaning as described by the department’s procedures « Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department « Turns lost and found items into Housekeeping Manager in accordance with hotel standards « Cleans and sanitizes assigned public and back of the house areas « Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners « Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces « Transfers and stocks all supplies from Receiving as directed « Ensures that the Housekeeping storeroom is neat, organized, and secure « Assists in the cleaning and restocking of Room Attendant mobile transports « Uses glass washer to clean glasses « Refills all spray bottles with cleaning chemicals « Wipes down and/or cleans Room Attendant mobile transport equipment « Cleans chandeliers « Properly uses and maintains equipment and supplies « Maintains excellent condition of grounds, floors, carpets, etc. « Cleans ashtrays and ash urns « Cleans elevator doors, tracks and foyers « Washes doors « Vacuums, sweeps and mops hallways « Cleans interior windows « Cleans door jams and fire boxes « Cleans and mops stairwells, cleans handrails « Replaces burned out light bulbs according to established procedures « Moves furniture in rooms as required « Cleans spots on walls « Removes room service trays from hallways and stores them in designated room « Cleans spots on carpets « Assists Attendants by emptying trash, takes trash to the compactor « Cleans offices according to established schedule « Cleans Reception Desk and back office areas « Cleans back of the house windows as needed « Attends all department meetings as scheduled « Fills Attendant bottles with chemicals according to department guidelines « Checks all vacuums used by Room Attendants « Completes in a timely manner all daily cleaning items for the specific public area assigned « Special projects and other duties as assigned General « Promotes and applies teamwork skills at all times « Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance « Is polite, friendly, and helpful to guests, management and fellow Team Members « Executes emergency procedures in accordance with hotel standards « Complies with required safety regulations and procedures « Attends appropriate hotel meetings and training sessions « Maintains cleanliness and excellent condition of equipment and work area « Complies with hotel standards, policies and rules « Recycles whenever possible « Remains current with hotel information and changes « Complies with hotel uniform and grooming standards Job Specific « Reports to work as scheduled, in proper uniform, in accordance with the hotel’s personal appearance standards « Follows OSHA regulations and policies/procedures set forth by Housekeeping department « Applies excellent guest relations skills when interacting with guests « Consistently maintains a positive attitude « Encourages a positive attitude among Team Members « Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction « Performs all duties in a timely and professional manner « Applies teamwork skills at all times « Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows « Cleans and dusts lobby areas « Uses proper chemicals when cleaning as described by the department’s procedures « Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department « Turns lost and found items into Housekeeping Manager in accordance with hotel standards « Cleans and sanitizes assigned public and back of the house areas « Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners « Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces « Transfers and stocks all supplies from Receiving as directed « Ensures that the Housekeeping storeroom is neat, organized, and secure « Assists in the cleaning and restocking of Room Attendant mobile transports « Uses glass washer to clean glasses « Refills all spray bottles with cleaning chemicals « Wipes down and/or cleans Room Attendant mobile transport equipment « Cleans chandeliers « Properly uses and maintains equipment and supplies « Maintains excellent condition of grounds, floors, carpets, etc. « Cleans ashtrays and ash urns « Cleans elevator doors, tracks and foyers « Washes doors « Vacuums, sweeps and mops hallways « Cleans interior windows « Cleans door jams and fire boxes « Cleans and mops stairwells, cleans handrails « Replaces burned out light bulbs according to established procedures « Moves furniture in rooms as required « Cleans spots on walls « Removes room service trays from hallways and stores them in designated room « Cleans spots on carpets « Assists Attendants by emptying trash, takes trash to the compactor « Cleans offices according to established schedule « Cleans Reception Desk and back office areas « Cleans back of the house windows as needed « Attends all department meetings as scheduled « Fills Attendant bottles with chemicals according to department guidelines « Checks all vacuums used by Room Attendants « Completes in a timely manner all daily cleaning items for the specific public area assigned « Special projects and other duties as assigned General « Promotes and applies teamwork skills at all times « Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance « Is polite, friendly, and helpful to guests, management and fellow Team Members « Executes emergency procedures in accordance with hotel standards « Complies with required safety regulations and procedures « Attends appropriate hotel meetings and training sessions « Maintains cleanliness and excellent condition of equipment and work area « Complies with hotel standards, policies and rules « Recycles whenever possible « Remains current with hotel information and changes « Complies with hotel uniform and grooming standards Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.