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Grace Hill’s product group is transforming around three principles: design thinking, continuous improvement, and great products through great teams. We are committed to excellence and providing a best-in-class platform for talent management, CX, and risk/compliance that delights customers. We strive to solve strategic problems for our industry using data and cutting edge tech with the ability to deliver insight and to drive action. As Director, Product Design you will drive the design of our products with a customer-centric approach using insights from user research, metrics, and industry trends. You will build and enable a team to craft an exceptional user experience. You will partner across the organization to help ensure continuity across channels and be a champion for user experience and design standards.
Responsibilities
- Product Design Execution
- Lead product design execution across integrated product platform, spanning Talent Management, Customer Experience, and Policy/Compliance segments, including the following products:
- Vision: Learning Management System
- PolicyPartner: Policy & Compliance Solutions
- Validate: Assessment & Mystery Shop Tools
- Kingsley: Survey Platform
- Visto: Credentialing & Ongoing Education (in partnership with NAAEI)
- Lead, influence, and own the user experience for our platform
- Build and implement design vision, processes and systems
- Establish and reinforce a customer first and design-driven culture within the product team and company-wide
- Ensure appropriate and actionable user research is being conducted across all phases of the product development lifecycle
- Hire, train and grow a diverse team of top design talent
- Collaborate with key stakeholders to solve design problems and create flexible, intuitive and scalable UI and UX solutions for the products
- Effectively communicate design choices and direction to multiple stakeholders (internal and external) by incorporating and articulating design principles while understanding our users
Qualifications
- 7+ years of work experience (being in the trenches) in product/UX design in the SaaS environment
- 3+ years of people leadership experience, leading the work of UI/UX and product designers
- Experience hiring, building and mentoring high performing teams
- Ability to lead with passion and vision energizing others to deliver excellent results while keeping them engaged
- Ability to thrive and effectively communicate in a fast-paced, constantly changing environment
- First-hand experience applying research methodologies such as user interviews, usability testing, card sorting, and journey mapping
- Demonstrated ability in creating effective product design processes
- Ability to empathize with users with varying backgrounds and needs
- Understanding of key business metrics and data and how they connect to design