Summary:
The Processing Lead assists the Supervisor Processing and Senior Assistant Manager in the store operation, personnel management, and financial performance. This individual is also responsible for additional tasks such as training and assisting to ensure the store successfully meets expectations.
Essential Duties and Responsibilities:
Store Operation
- Effectively manage collections to ensure proper processing and separation of incoming donations.
- Ensure that the store maximizes used goods processing utilizing the Kaizen system, sorting, preparing, and pricing items for sale. Ensure that production goals are consistently met or exceeded.
- Ensure maximum sales performance through weekly merchandise rotation, meeting or exceeding established production goals. Ensure that the store consistently meets or exceeds sales goals.
- Generate all store reports done daily, weekly, and monthly. Keep all records current and accurate.
- Ensures stockroom production is met in textile and hard goods based on established goals. Minimizes waste from production processes.
- Fully train and cross-train all levels of store personnel so that all store functions can be performed efficiently.
- Ensure that the store exceeds expectations by providing excellent customer service in a timely and courteous manner to all shoppers, donors, and employees.
- Properly manage all store employees.
- Maintain a clean and orderly store processing area, maintain good housekeeping, and work environment.
- Must demonstrate an understanding of the relationship between donations and production to sales.
Qualifications
Education and Experience
- Minimum of one year's work experience in an operations background. Prior retail experience is a plus.
- Prior felony convictions will not exclude you from employment, only job-related ones.
Essential Qualifications:
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Constantly required to stand and walk for extended periods
- The employee is frequently required to use hands to grasp, handle, or feel, and reach with hands and arms above the shoulders and outward
- Constantly required to sit, stoop, kneel, crouch, and crawl
- Constantly able to lift at least 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Able to work in a competitive market
- Able to work with others in a safe and appropriate manner
- Proficient in the English language, both oral and written. Bilingual preferred, Spanish is a plus.
- Computer literate.
- Must pass a background test & drug test.
Loss Prevention
- Maintain a clean and hazard-free stockroom. Ensure that all staff and store employees understand and follow safety procedures.
- Ensure all loss prevention matters are reported, investigated, and corrected promptly.
- Ensure the proper operation of store security and safety systems, including, but not limited to, door locks, alarms, office doors, bank deposits, refunds, safes, incident reports, and fire extinguishers.
Human Resources
- Assist in recruiting and selection, promotion, discipline, or separations.
- Must document or make recommendations to report any personnel issues that could lead to further actions.
- Responsible for all the store operations in the Store Manager’s absence.
- Maintain an efficient and effective workforce through proper hiring, retention, training, direction, and morale.
- Ensure that store reports, personnel status changes, and rehabilitation information are communicated accurately and promptly.
- Effectively manage the store to ensure compliance with company policies and procedures. Ensure appropriate utilization of Human Resources (HR) to maintain discipline effectively.
- Train new staff as assigned and provide ongoing training to all employees to build a bench.
- Other related duties as assigned.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; controls emotions; remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.
- Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results.
- Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
- Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
- Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
- Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values; supports affirmative action and respects diversity.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.
- Safety and Security: Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.
- Attendance/Punctuality - Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to long work hours when necessary to reach goals; Completes tasks on time or notifies the appropriate person with an alternate plan.
- Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
- Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of introductory algebra and geometry.
- Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills - Must know Spreadsheet and word-processing software to perform this job successfully.
Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee must frequently use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific visual abilities necessary for this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Work Environment - Able to work in a manufacturing environment.
