Position Summary
We are seeking a reliable, organized, and customer-focused Shift Lead (Part-Time or Full-Time) to support the daily operations of our grooming, boarding, and retail facility. This role is responsible for supervising team members during assigned shifts, ensuring exceptional care for pets, delivering outstanding customer service, and maintaining smooth retail and operational workflows. The ideal candidate is a strong communicator who thrives in a fast-paced environment and leads by example.
Key Responsibilities
Team Leadership
- Lead and support staff during assigned shifts
- Delegate tasks and monitor workflow throughout the day
- Provide coaching, guidance, and support to team members
- Assist with onboarding and training new employees
- Help maintain a positive, professional, and team-oriented culture
- Address minor employee or customer concerns and escalate issues when necessary
- Handle incidents on site and follow procedures to address matter.
Pet Care & Facility Operations
- Ensure safe handling and care of all pets in grooming and boarding areas.
- Monitor and manage feeding, medication, cleaning, and exercise schedules
- Conduct wellness checks and promptly report concerns
- Maintain cleanliness and sanitation standards throughout the facility
- Ensure compliance with safety protocols and company policies
Grooming & Boarding Coordination
- Support grooming schedule flow and client check-ins/check-outs
- Assist groomers to handle Pets as needed.
- Coordinate boarding arrivals, departures, and daily care routines
- Communicate with pet parents regarding appointments, updates, and concerns
- Help manage scheduling changes and operational priorities
Retail & Customer Service
- Deliver exceptional customer service in person and over the phone
- Assist customers with retail product recommendations and purchases
- Operate POS system, handle transactions, and balance registers as needed
- Monitor inventory levels and assist with merchandising and restocking. Assist to input inventory.
- Maintain an organized and visually appealing retail environment. Manage displays, signage, and expiration dates.
Administrative Support
- Open and/or close the facility according to procedures.
- Complete shift reports and communicate operational updates to management
- Assist with appointment scheduling and reservation management
- Support daily sales goals and operational efficiency initiatives
- Pull, file, and price check grooming files for next shift.
- Complete all of end shift tasks including closing out cast drawer, printing sales report, cleaning, and security.
Qualifications
- Previous experience at least 6 months in pet care, grooming, boarding, retail, or hospitality preferred
- Prior supervisory or leadership experience strongly preferred
- Strong communication and customer service skills
- Ability to multitask and remain organized in a fast-paced environment
- Comfortable handling dogs and cats of various sizes and temperaments
- Basic computer and POS system experience
- Reliable attendance and flexible scheduling availability, including weekends and holidays.
- Reliable transportation- May need to pick up and drop off dogs from owner’s house under some circumstances.
- Provide coverage for owners when they go on vacation.
Physical Requirements
- Ability to stand, walk, bend, and lift throughout the shift
- Ability to lift up to 50 pounds
- Comfortable working around animals, cleaning chemicals, noise, and pet hair.
Preferred Qualities
- Passion for animal care and customer experience
- Calm under pressure with strong problem-solving skills
- Positive attitude and dependable work ethic
- Ability to motivate and lead a team effectively
- Strong de-escalation skills with staff and customers.
Compensation and benefits
- Competitive hourly pay $23-25 hr depending on experience. 2 week training period $22 hr.
- Employee discounts on retail, grooming, and boarding services
- Paid training opportunities
- Flexible scheduling
- Advancement opportunities within the company
- Health insurance with $100 credit, dental/vision/life insurance available. Full time employment will receive sick days and 401k after one year.
- Paid lunches and breaks.
- Annual and holiday bonuses.
- Employee appreciation events