Job Summary
Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules.
Primary Job Duties
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Monitor surveillance cameras to watch out for any disruptions or unlawful activities
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Use provided communication devices to relay information in a clear and concise manner
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Provide satisfactory customer service to clients and other members of the public
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Lock doors and gates of entrances and exits to secure buildings
- Follow post orders and all other relevant site-related information
- Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics.
Tools and Technology
Tools
Notebook computers
- Laptop computers
- Tablets
- Cellular Devices
Technology
Data base user interface and query software
Spreadsheet software
Word processing software
Qualifications
Education and Experience
High School Diploma - or the equivalent (for example, GED)
Guard Card required
Knowledge
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skills
Basic Skills
- Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Mathematics- Using mathematics to solve problems.
- Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
- Speaking- Talking to others to convey information effectively.
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
- Coordination- Adjusting actions in relation to others' actions.
- Negotiation- Bringing others together and trying to reconcile differences.
- Persuasion- Persuading others to change their minds or behavior.
- Service Orientation- Actively looking for ways to help people.
Complex Problem-Solving Skills
- Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
- Equipment Selection- Determining the kind of tools and equipment needed to do a job.
- Operation and Control- Controlling operations of equipment or systems.
- Operation Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly.
Resource Management Skills
- Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Time Management- Managing one's own time and the time of others.
Work Context
Communication – Sentry Officers communicate regularly with citizens and co-workers.
Role Relationships – Sentry Officers will be required to interact with the public and therefore must have a high-level of customer service.
Conflictual Contact – Sentry Officers may have interactions with upset customers/persons.
Work Setting – Will vary.
Job Hazards – Sentry Officers may occasionally be exposed to highly dynamic situations and/or environments.
Work Attire – Uniform provided.
Pace and Scheduling – Sentry Officers may be required walk and/or stand for the duration of the