About this opportunity:
GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent. GoEngineer is looking for a Help Desk Technician II to join our team. GoEngineer is headquartered in Salt Lake City, UT and has sales and training centers throughout the United States. We offer competitive salary, benefits, and career path options, in a casual work environment. As a Help Desk Technician II, you will provide Tier 2 technical support to internal users. You will troubleshoot complex issues, support secure access to IT services, and help employees use the tools they need to work effectively.
Your key contributions in this role will be:
- Provide Tier 2 technical suport to internal users and explain solutions clearly.
- Administer user accounts and help users securely access Microsoft 365 and core IT services.
- Troubleshoot sign-in, authentication, and collaborate with the IT team to escalate issues that require additional support.
- Assist with onboarding and technology setup for new employees.
We are looking for candidates with the below experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply:
Education & Experience:
- Associate’s or Bachelor’s Degree in Information Technology, or at least 3-4 years industry equivalent experience.
Technical Skills:
- Advanced knowledge of Microsoft 365 services and Microsoft Entra ID.
- Advanced knowledge of Windows operating systems
- Advanced knowledge of macOS operating systems.
- Experience in cybersecurity.
- Strong customer service mindset with effective verbal and written communication skills.
- Ability to work efficiently in a fast-paced environment while managing and prioritizing multiple requests.
Compensation:
$60,000 - $64,000/year USD
More about what GoEngineer offers:
At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include:
- Participation in GoEngineer’s unlimited PTO program from day one of employment.
- 401(k) retirement plan with up to a 6% company match, 100% vested on day one.
- Comprehensive medical coverage, including PPO and High Deductible plans with FSA/HSA options and employer HSA contributions.
- Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
- Employer paid Life Insurance policy, & Short Term, and Long Term Disability insurance, with optional supplemental coverage.
- Dental and Vision insurance
- Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
- Fertility, adoption, and family building benefits.
- Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
- Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.
To support a fair and efficient hiring process, we may use AI technology to summarize interviews and help our teams review information consistently. AI does not evaluate candidates or make hiring decisions. All decisions are made by our human hiring team.
