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Night Operations Department Supervisor
Lowes
South Burlington, VT
- $26.5 to $29.65 USD / hour
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
Added 1 min ago
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Full Time - Merchandising Service Associate - Day
Lowes
Rock Hill, SC
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
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Merchandising Part Time Days
Lowes
Morehead, KY
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
DF
General Manager - Popeyes, #11766, Bellflower, CA
Denco Family
Bellflower, CA
- $21 to $28 USD / hour
We are looking for an organized and goal-oriented Manager to oversee the running of our Popeyes restaurant. This position will profitably operate the restaurant within the practice and…
Added 2 mins ago
Warehouse Supervisor
Ajinomoto Foods North America
San Diego, CA
Works with warehouse Manager to analyze current procedures and develop new procedures to improve warehouse operations. Enforce and make recommendations regarding Company policies.
Added 2 mins ago
Property Manager
Lynd Management Group, LLC
Willow Springs, IL
Lynd Management Group is seeking an experienced Property Manager to oversee the daily operations and financial performance of a multifamily property. This position is ideal for a…
Added 3 mins ago
Teacher
Community Action Corporation of South Texas
TAFT, TX
18. Any other duty as assigned by the Operations Manager.
Added 4 mins ago
Retail Customer Service Associate (Cashier)
Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore
Knoxville, TN
Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the…
Added 4 mins ago
Revenue Enablement Specialist
Megaport
Remote, United States
2–3 years of experience in revenue enablement, sales enablement, enablement operations, program coordination, learning operations, revenue operations, or a related role within a SaaS or…
Added 5 mins ago
Registered Client Service Associate
Ameriprise Financial Services, LLC.
Newport Beach, CA
…longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique…
Added 6 mins ago
CV
Experienced Finance Manager - Valley CDJR
CMA's Valley Dealerships
Staunton, VA
- $125,000 to $185,000 USD / year
Finance Manager Overview: We are seeking an experienced and customer-focused Finance Manager to join our team. In this role, you'll help customers secure financing that fits their needs,…
Added 7 mins ago
HB
Associate Small Business Account Manager
H&R Block
Remote, United States
- $21.59 to $32.4 USD / hour
We are seeking a detail-oriented and knowledgeable Payroll Associate Account Manager to manage and execute accurate, timely payroll services across multiple states. This role serves as the…
Added 7 mins ago
Workload Operations Technician and Customer Relations Manager
SAIC
Fort Bragg, NC · Fayetteville, NC
SAIC has an immediate opening for a Workload Operations Technician and Customer Relations Manager. SAIC requires a Workload Operations Technician/Customer Relations Manager to provide…
Added 8 mins ago
Assistant Store Manager
Extra Space Management, Inc
Boiling Springs, SC
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 8 mins ago
ES
Assistant Store Manager
Extra Space Management, Inc
Indian Land, SC
- $16 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 9 mins ago
ES
Assistant Store Manager
Extra Space Management, Inc
Charlotte, NC
- $16 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 10 mins ago
OC Operator I (FT)
Kastle Systems
Falls Church, VA
Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and…
Added 10 mins ago
MU
Part-Time Shift Leader
MINISO USA
Sarasota, FL
- $15 to $18 USD / hour
- Part-time
The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to…
Added 10 mins ago
MU
Part-Time Shift Leader
MINISO USA
Naples, FL
- $15 to $18 USD / hour
- Part-time
The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to…
Added 11 mins ago
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Human Resources Associate
Enthuse-Marketing
Norwalk, CT
- $64,000 to $72,000 USD / year
The HR Associate reports to the Senior HRBP & Benefits Manager and will be immersed in and responsible for all HR procedures and administrative needs throughout the People and Culture…
Added 12 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Coyanosa, TX
…mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary…
Added 12 mins ago
Assistant General Manager
Sandpiper Property Mgt
Conyers, GA
Assistant General Manager: The Operations Force!
Added 13 mins ago
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Outbound Supervisor
SupplyHouse.com
Farmers Branch, TX
- $65,400 to $98,100 USD / year
…Center network. This individual will report into our Outbound Manager and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely,…
Added 13 mins ago
Clinical Services Manager
Stanton Optical
Asheboro, NC
Duties & Responsibilities: As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with…
Added 13 mins ago
Clinical Services Manager
Stanton Optical
Greensboro, NC
Duties & Responsibilities: As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with…

Glossier

Key Lead, Soho

NY, United States

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Job details

Experience: 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
Posting language: English
Posted: Sep 15, 2026

Original job description

Overview

We are a people-powered beauty ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. We are Human, Curious, Playful, and Helpful, driven by a shared mission to become the Most Loved Lifestyle Brand in the World.

Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As a Key Lead, it’s your responsibility to support the overall efforts of the store’s leadership team in creating inspiring and exceptional experiences, and fostering and maintaining a safe, equitable, and inclusive environment for both store teams and customers. Finally, acting as a constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.

As an extension of the store’s leadership team, you will be fully immersed in the store’s FOH and BOH operations. Performance expectations include but are not limited to the following:

Team Leadership

Support an employee culture that is driven by our people-first employee experience philosophy.
Deeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
Liaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.
Participate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun - joy is our language!
Serve as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.
Manage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.
Lead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.).

Customer Experience Leadership

Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer and employee experiences.
Spend 100% of your time on the sales floor and/or BOH areas as assigned, working directly with customers and the store team.
Active participation in the Host of the Party (HOP - Manager on Duty/MOD) program.
Serve as an added resource to the store team when customer matters arise requiring leadership support.
Assist the store team with any ad hoc customer accommodations (e.g., returns/exchanges, guest recovery accommodations, etc.).
Recognize and reinforce excellent customer service interactions and facilitate a “best practice” resource library to be incorporated into training.
Ensure all operational standards are upheld (e.g., visual merchandising, store cleanliness, safety processes, etc.).

Business Leadership

Deeply knowledgeable of business KPIs and responsible for reinforcing communication to the team in a fun and engaging manner.
Responsible for opening and closing duties at the beginning and/or end of the business day, setting the store up for success.
Serve as an extension of the leadership team when managing ad hoc vendor requests, liaising with leadership as needed.
Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, while demonstrating an understanding of ultimate financial impact.
Support the efforts of building connections within the community, in partnership with the Associate Store Director(s), to strengthen opportunities to network and create new local partnerships for potential events, etc.

Qualifications

2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
Experience in promoting and supporting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.
Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
Desire and willingness to roll up your sleeves and jump in when the situation requires it.
Passion for building exceptional, detail-oriented, customer and employee experiences.
Ability to work a flexible schedule, including evenings, weekends, and holidays required.
Skilled in executing customer service and operational efficiencies a plus.

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

The estimated hourly pay range for this role is $21 - $23.
There may be future opportunities for continued pay progression based on continued strong performance in the role.
Full-time positions are also eligible for a competitive compensation and benefits package. Learn more at the Glossier Career page.
Part-time positions are also eligible for competitive compensation and benefits. Learn more at the Glossier Career page.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

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