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Added 19 hours ago
Technical Service Technician
Global Industrial
Buford, GA
Added 21 hours ago
Warehouse Associate/Equipment Operator
Global Industrial
Buford, GA
Added 6 days ago
Commercial Account Manager
Global Industrial
Robbinsville, NJ
Added 6 days ago
Category Manager
GLOBAL INDUSTRIAL
MILWAUKEE, WI
Added 7 days ago
Warehouse Associate & Equipment Operator
Global Industrial
DeSoto, TX
Must have previous experience operating a gas forklift and electric pallet jack · Must have organizational and multi-tasking skills in fast-paced environment
Added 7 days ago
Strategic Account Manager
Global Industrial
Buford, GA
Added 7 days ago
Warehouse Associate Equipment Operator
GLOBAL INDUSTRIAL
PLEASANT PRAIRIE, WI
Added 7 days ago
Warehouse Generalist & Equipment Operator
Global Industrial
North Las Vegas
Added 9 days ago
Commercial Account Manager
Global Industrial
Henderson
Added 9 days ago
Commercial Account Manager
Global Industrial
Milwaukee
Added 9 days ago
Commercial Account Manager
Global Industrial
Port Washington, NY
Added 10 days ago
Business Development Manager National
GLOBAL INDUSTRIAL
MILWAUKEE, WI
Added 12 days ago
Specialist Sales Support
GLOBAL INDUSTRIAL
MILWAUKEE, WI
Added 13 days ago
Sales Development Representative
Global Industrial
Port Washington, NY
Added 15 days ago
Warehouse Supervisor
Global Industrial
Buford, GA
Added 15 days ago
GI
Support Specialist, Product Operations
Global Industrial
Port Washington, NY
- $55,000 to $70,000 USD / year
Added 15 days ago
Commercial Account Manager
Global Industrial
Buford
Added 15 days ago
Commercial Account Manager
Global Industrial
Robbinsville, NJ
Added 15 days ago
Specialist, Sales Support
Global Industrial
Milwaukee, WI
Added 16 days ago
Technician, Service (Manchester)
Global Industrial
Manchester, NH
Added 18 days ago
Warehouse Associate Generalist
GLOBAL INDUSTRIAL
PLEASANT PRAIRIE, WI
Must have previous experience operating a gas forklift and electric pallet jack · Must have organizational and multi-tasking skills in fast-paced environment
Added 19 days ago
Regional Sales Manager/Field Sales
Global Industrial
Remote, United States
Added 20 days ago
Warehouse Associate/Generalist
Global Industrial
Pleasant Prairie, WI
Must have previous experience operating a gas forklift and electric pallet jack · Must have organizational and multi-tasking skills in fast-paced environment
Added 21 days ago
Account Manager
GLOBAL INDUSTRIAL
WISCONSIN RAPIDS, WI
Added 21 days ago
Warehouse Associate Equipment Operator
GLOBAL INDUSTRIAL
PLEASANT PRAIRIE, WI

Global Industrial

Technical Service Technician

Buford, GA, United States

Apply on careers.globalindustrial.com About employer

Applications open in a new tab.

Job details

Experience: Bachelors’ degree, Vocational Schooling and/or 1-3 years of relevant experience in a Technical Service role for equipment.
Posting language: English
Posted: Nov 11, 2026

Original job description

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them - because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

Meritocracy & Pay for Performance – Your impact drives your rewards
High Say-Do Ratio – We follow through on our commitments
Career Growth & Internal Mobility – We invest in your future
Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Global Industrial - Delivering Value Starts Here

Key Responsibilities

Answer incoming customer inquiries via email, chat, or phone.
Engage customer to perform troubleshooting for non-functioning products and issuing replacement parts where applicable
Liaise with Service Providers to solve customer service issues.
Cross Functional collaboration with Sales, Customer Service, Product Development and Product Management to resolve customer issues.
Handling customer relations in a professional and friendly manner.
Offer support and solutions to customers in accordance with the company's customer service policies
Perform post service follow up calls to assure customer satisfaction
Customer Site visits as required

Competencies and skills

Bachelors’ degree, Vocational Schooling and/or 1-3 years of relevant experience in a Technical Service role for equipment.
Knowledge / Experience of how to maintain, repair, diagnose and replace equipment and machinery.
Excellent communication skills, to be able to explain technical problems to customers.
Excellent time management skills, ability to work independently
Take ownership of individual assignments
10% - 15% Travel.

Note: This position requires regular in-office attendance as an essential function of the job.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.