About Global Contact Services
Contact Center Outsourcing, Staff Management, Consulting, and Training
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 501-1,000 employees
- Headquarters
- Salisbury, North Carolina
- Founded
- 2001
- Company type
- Privately Held
- Company profile name
- Global Contact Services (GCS)
We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center.
GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship.
Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies
Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare
For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.
Specialties
- Outsourcing
- Call Center Staffing
- Customer Service
- Customer Care
- Disaster Recovery
- Overflow
- Seasonal Customer Support
- BPO
- Technical Support
- Contact Center Outsourcing
- Customer Satisfaction
- Staffing Contractor
- Order Entry
- Virtual Customer Support
- Customer Service Experts
- Dedicated Call Center
- Shared Call Center
- Customer Service Vendor
- and Cloud Contact Center
Company locations
118-B S Main St, Charlotte Metro Area, Salisbury, North Carolina 28144, US
101 Martin Drive, Mt Hope, WV 25880, US
3300 Northern Blvd, Long Island City, NY 11101, US
836 Broad St., Summersville, WV 26651, US
345 Palmer Ave, Saltville, Virginia 24370, US
801 Madison Ave, Suite 206, Huntington, WV 25704, US
2211 S Brahma Blvd, Kingsville , TX 78363, US
1330 E. 8th Street, Suite 104, Odessa, TX 79761, US
2200 Main Street, Wheeling, WV 26003, US
3215 NW 10TH TERRANCE, SUITE 212, FT. LAUDERDALE, FL 33309, US
555 B Mill Park Dr, Lancaster, Ohio 43130, US
1881 S 4th Ave, Suite D, Yuma, Arizona 85364, US
109 Somerset Plaza, Pittsfield, Maine 04967, US
Locations listed on the company profile. These may include offices outside the United States, and not every location is hiring.
On LinkedIn
- Followers
- 4,821
- People linked to this company
- 663
People who list this company on LinkedIn, not a verified employee count. Figures reflect the saved company profile.
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Employer category
Other employer
Estimated from the company profile. This category has not been confirmed by the employer.