PURPOSE: Under the direction of the Assistant Superintendent for Instructional Innovation, the Network and Information Systems Security Manager will coordinate the operation, maintenance, security, and improvement of the district's wired and wireless networks, voice services, and supporting server infrastructure. Provide dependable connectivity for instructional and administrative activities, troubleshoot complex issues, and coordinate projects and vendor support across district buildings. The current environment includes but is not limited to Aruba wireless, HP core and endpoint/access switching, Mitel telephone systems, Windows virtual machines, Mac and iPad clients. The position works collaboratively with technology staff, school leaders, district administrators, and service providers to maintain availability, strengthen security, and plan for future needs.
QUALIFICATIONS:
- At least three years of experience supporting enterprise local and wide-area networks, including hands-on troubleshooting and administration.
- Experience supporting wireless networks, VoIP telephone systems, Windows Server, and virtualized environments; direct Aruba, HP/HPE, and Mitel experience preferred.
- Demonstrated ability to coordinate technical projects, prioritize competing needs, and collaborate with colleagues and vendors. Staff leadership or supervisory experience preferred.
- Working knowledge of TCP/IP, DNS, DHCP, RADIUS, VoIP/SIP, SNMP, TLS, and SSH.
- Strong understanding of Layer 2 switching, VLANs, trunking, spanning tree, port management, and Power over Ethernet; working knowledge of Layer 3 routing and applicable dynamic routing protocols.
- Experience with network security, firewall policies, secure remote access, segmentation, vulnerability remediation, and monitoring or network access controls.
- Experience supporting Windows Server, VMware (vSphere/vCenter), backups, and recovery procedures.
- Ability to maintain clear technical documentation using word processing, spreadsheets, inventory systems, and diagramming tools.
- Strong problem-solving, communication, customer-service, and organizational skills; ability to remain effective during outages and changing priorities.
- Commitment to confidentiality, responsible handling of access credentials, and protection of district systems and information.
- Ability to perform the essential functions of the position, with or without reasonable accommodation, and travel between district sites
OTHER SKILLS AND ABILITIES:
- Strong analytical, problem-solving, interpersonal, and communication skills (written and verbal as well as technical and non-technical communication skills).
- Ability to work successfully under direction, independently, and in conjunction with other departmental and district team members that have varying levels of technical expertise.
- Foster a positive working and learning environment
- Must be able to prioritize tasks and juggle multiple activities and projects.
- Ability to provide technical support and training to end-users in "laypersons' terms" at their technical level while responsive to personnel availability.
- Ability to work a flexible schedule if needed; five (5) eight (8) hour days, with a potential start time between 6 am and 9 am; Ability to occasionally work evenings and weekends as needed.
- Ability to perform active fieldwork, in accordance with physical activity demands specified.
- Valid driver's license with own vehicle as this position requires the staff member to drive between District locations throughout Glenview on a daily basis; work locations vary and can change on a daily basis (Reimbursement for qualified travel is available).
- Willingness to continue learning by attending job-related workshops, security conferences, and formal training
PERFORMANCE RESPONSIBILITES:
- Monitor network, wireless, voice, and supporting server services; identify performance issues and resolve incidents promptly.
- Administer high-level JAMF MDM Management, overseeing strategic direction on management and automation.
- Administer Aruba wireless infrastructure, including access points, management systems, configuration, coverage, capacity, and connectivity troubleshooting.
- Manage HP core and access switches, including VLANs, trunks, spanning tree, port configuration, Power over Ethernet, firmware, and configuration backups.
- Working knowledge of macOS and iPadOS
- Support district LAN and WAN connectivity, internet services, routing, network segmentation, and reliable connections between buildings.
- Maintain Windows virtual machines and associated services in collaboration with systems staff, including patching, monitoring, resource planning, backup verification, and recovery testing.
- Administer network services, including DNS, DHCP, authentication, and related access controls.
- Maintain Mitel voice and voicemail services; perform moves, additions, changes, provisioning, and carrier coordination, including emergency calling configuration as assigned.
- Coordinate district-provided mobile phone assignments, inventory, carrier services, and support as assigned.
- Implement approved security configurations, access controls, updates, and remediation measures; coordinate firewall, VPN, monitoring, and incident-response work with designated security staff.
- Maintain network support for surveillance, building access, and other connected systems; coordinate authorized access and technical requests with responsible departments.
- Document network diagrams, addressing, configurations, inventories, licenses, procedures, maintenance history, and changes in secure district systems.
- Plan maintenance and upgrades with appropriate testing, change communication, rollback procedures, and efforts to minimize instructional disruption.
- Communicate clearly with staff and administrators about service interruptions, resolutions, project progress, and infrastructure needs.
- Coordinate projects, vendor work, and technical support activities; provide training and guidance to colleagues and assist with recruiting and onboarding as assigned.
- Assist with budgets, purchasing specifications, vendor evaluation, lifecycle replacement plans, and E-rate planning and documentation.
- Align infrastructure improvements with the district strategic plan and evolving instructional needs; evaluate solutions for reliability, security, accessibility, and long-term value.
- Travel between district buildings and provide scheduled after-hours maintenance or urgent incident support as needed.
- Perform other related duties as assigned.
EDUCATION REQUIREMENTS:
- Associate degree in information technology, networking, computer science, or a related field, or an equivalent combination of relevant training and experience; bachelor's degree preferred.
- Relevant networking certifications, such as HPE Aruba Networking certifications, CCNA, or Network+, preferred. Advanced networking, security, Microsoft, or virtualization certifications are a plus.
PHYSICAL DEMANDS:
The position involves sitting, standing, walking, using a computer, handling equipment, and reaching, bending, kneeling, or crouching while servicing technology. Duties may include moving equipment weighing up to 50 pounds using appropriate assistance or equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions
WORK ENVIRONMENT:
Work is performed primarily in offices, schools, server rooms, and network closets, with occasional outdoor work. Noise levels vary by location. The position requires frequent travel among district buildings, responsiveness to interruptions and deadlines, and occasional work outside normal hours for maintenance or emergencies. Travel for training may be required as approved.
This description identifies the primary duties and expectations of the position and is not an exhaustive list. Responsibilities may change based on district needs. Reasonable accommodations will be considered for essential functions.
TERM: Full-time (8 hours per day)/Exempt/12 months; schedule established by the district
ORGANIZATIONAL RELATIONSHIP: Reports to the Assistant Superintendent for Instructional Innovation
SALARY RANGE: $120,000 - $140,000 per year, depending on qualifications
BENEFITS:
- 14.5 sick days, 2 personal days
- 10 vacation days
- 8 paid holidays
- Health insurance
- Dental insurance
- Life insurance
- Flexible spending
- IMRF enrollment
- 403(b)/457(b) options
- Employee Assistance Program