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Added 2 days ago
Customer Experience Supervisor
GLENVIEW PARK DISTRICT
Glenview, IL
Added 6 days ago
Air Station Prairie Natural Areas Restoration Volunteer
GLENVIEW PARK DISTRICT
Glenview, IL
Added 6 days ago
The Grove Natural Areas Restoration Volunteer
GLENVIEW PARK DISTRICT
Glenview, IL
Added 7 days ago
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GLENVIEW PARK DISTRICT
Glenview, IL
- $25.64 to $34.61 USD / hour
Added 13 days ago
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GLENVIEW PARK DISTRICT
Glenview, IL
- $15.25 USD / hour
- Part-time
Added 13 days ago
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Dance Instructor (Part-Time)
GLENVIEW PARK DISTRICT
Glenview, IL
- $25 USD / hour
- Part-time
Added 13 days ago
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Birthday Party Staff (Part-Time)
GLENVIEW PARK DISTRICT
Glenview, IL
- $15 USD / hour
- Part-time
Added 13 days ago
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Assistant Preschool Teacher (Part-Time)
GLENVIEW PARK DISTRICT
Glenview, IL
- $17 to $23 USD / hour
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GLENVIEW PARK DISTRICT
Glenview, IL
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GLENVIEW PARK DISTRICT
Glenview, IL
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GLENVIEW PARK DISTRICT
Glenview, IL
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Junior Tennis Professional
GLENVIEW PARK DISTRICT
Glenview, IL
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GLENVIEW PARK DISTRICT
Glenview, IL
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Swim Instructor at Splash Indoor Aquatic Center
GLENVIEW PARK DISTRICT
Glenview, IL
- $16 to $17.5 USD / hour
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GCIC Front Desk Staff
GLENVIEW PARK DISTRICT
Glenview, IL
- $17 USD / hour
Added 13 days ago
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Building Supervisors
GLENVIEW PARK DISTRICT
Glenview, IL
- $19 to $21 USD / hour
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GLENVIEW PARK DISTRICT
Glenview, IL
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Added 13 days ago
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GLENVIEW PARK DISTRICT
Glenview, IL
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GLENVIEW PARK DISTRICT
Glenview, IL
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GLENVIEW PARK DISTRICT
Glenview, IL
Added 13 days ago
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GLENVIEW PARK DISTRICT
Glenview, IL
Added 13 days ago
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Slide Attendant
GLENVIEW PARK DISTRICT
Glenview, IL
- $16 USD / hour
Added 13 days ago
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Admission Staff
GLENVIEW PARK DISTRICT
Glenview, IL
- $18.5 USD / hour
Added 13 days ago
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The Grove Program Interpreter Staff
GLENVIEW PARK DISTRICT
Glenview, IL
- $15 USD / hour
Added 13 days ago
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GLENVIEW PARK DISTRICT
Glenview, IL
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GLENVIEW PARK DISTRICT

Customer Experience Supervisor

Glenview, IL, United States

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Job details

Experience: At least 3 years of experience in a similar role and 1 year of supervisory experience required.
Posting language: English
Posted: Oct 26, 2026

Original job description

“Recreate” a better life with a career in the field of Parks & Recreation!

JOB SUMMARY

The Customer Experience Supervisor oversees the front desk team and overall customer service experience at the Glenview Community Ice Center (GCIC). This position champions a welcoming, customer-focused culture that reflects the Glenview Park District’s values and provides direct supervision to several part-time team members. The Customer Experience Supervisor is responsible for the following essential functions, including, but not limited to:

Manages the front desk operations (customer service, registration, facility rentals, program transfers, refunds, billing, cash handling and daily deposits).
Provides administrative support for ice programs, leagues, public skating, special events, tournaments, and competitions.
Manages birthday party and room rental bookings, ensuring positive customer experiences.
Develops and monitors customer satisfaction metrics, including quarterly surveys on customer service, facilities, and programs.
Collaborates with Marketing and program leaders to manage newsletters, website content, and social media.

QUALIFICATIONS

Bachelor’s degree, preferably in parks and recreation, education, business, or a related field. Significant and relevant experience may be considered in lieu of formal education.
At least 3 years of experience in a similar role and 1 year of supervisory experience required.
Critical thinking, analytical ability, excellent communication and organizational skills, and strong technical ability (MS Office Suites) required.
Professional certification(s) and/or active membership in a professional association are desirable. Valid Illinois driver’s license required.

SCHEDULING & PAY

This is a full-time exempt (salary) position with a mostly regular schedule of Tuesday to Friday, 11:00 AM to 7:30 PM; Saturday 8:00 AM to 4:30 PM. The role requires flexibility to vary the schedule to work nights and weekends based on staffing needs, special events and programming schedule.
Target hiring salary is $64,674.84 - $68,312.75 dependent on qualifications. The full pay range is $64,674.84-$93,778.20.

BENEFITS WE OFFER

In exchange for your time and talent, we offer a generous benefit package, including:

Medical Coverage, PPO or HMO
Prescription Coverage
Dental Coverage
Vision Insurance
Life Insurance (basic & voluntary)
Pension / Defined Benefit Plan (IMRF)
457 Plan / Defined Contribution Plan
Flexible Spending Accounts
Paid Holidays, Personal Days, Vacation, Sick Time
Park District Facility Discounts and Usage Benefits

FOR MORE INFORMATION

To express your interest, contact Jasmine DeCola.

Jasmine.DeCola@glenviewparks.org

APPLY ONLINE

Visit us at www.GlenviewParks.org – click on “Jobs” at the top of the page.

If interested, please apply early. Recruiting and interviewing will begin immediately.

The Glenview Park District is an Equal Opportunity Employer.

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