Position Summary
The DBT Manager/Coordinator oversees the administrative operations and day-to-day coordination of the Dialectical Behavior Therapy (DBT) program. This role ensures efficient program workflows, supports staff, and maintains administrative processes to facilitate the smooth delivery of services.
Essential Duties and Responsibilities
- Oversee daily DBT program operations, workflows, and administrative procedures.
- Coordinate staff communication, meetings, onboarding, and training of DBT Administrators.
- Manage client schedules, caseload tracking, group rosters, waitlists, referrals, intakes, and discharges.
- Oversee administrative processes related to insurance verification, eligibility, billing, and payment tracking.
- Maintain accurate documentation, program records, spreadsheets, and administrative resources.
- Ensure adherence to established procedures, confidentiality requirements, and HIPAA guidelines.
- Coordinate payroll-related administrative tasks and support staff with program operations.
- Serve as a primary resource for administrative questions, troubleshooting, and program coordination.
- Conduct continuous improvement of administrative processes and procedures.
- Supervise team of DBT administrative staff, including conducting performance reviews, ensuring coverage of administrative duties during team absences, approving time cards and time off requests.
- Meet regularly with DBT leadership to provide administrative updates and coordinate on special projects.
- Act as liaison between other departments at Gladstone, including billing, quality assurance, and operations teams.
- Respond to and resolve client concerns related to the administrative side of DBT.
Qualifications
- Experience in healthcare or behavioral health administration preferred.
- Strong organizational, communication, and problem-solving skills.
- Knowledge of insurance verification, billing, scheduling, and documentation processes.
- Ability to coordinate multiple responsibilities, train staff, and maintain confidentiality.
- Proficiency with electronic records, spreadsheets, and administrative systems.
- Strong leadership skills.
- Takes initiative and works independently.
- Proficiency with Google Workspace.