GILLEY’S JOB DESCRIPTION
POSITION: Technology Technician
DEPARTMENT: Technology
STATUS: Full Time
LICENSE: Level II
REPORTS TO: Sr. Technology Manager
Job Summary:
The Technology Technician is responsible for the installation, operations, maintenance, troubleshooting and support of technology systems throughout the property. This position ensures the reliable performance of audio/visual equipment, multimedia systems, computer hardware, and related technology infrastructure used in daily operations, events, promotions, and entertainment venues. The Technology Technician provides exceptional internal customer service while maintaining safe, secure, and efficient operating environment.
Essential Job Functions:
- Install, configure, operate, maintain, and troubleshoot audio, video, projection, lighting, and multimedia equipment.
- Provide technical support for events, promotions, and property-wide operations.
- Perform routine inspection, preventative maintenance, and repairs on technology equipment and systems.
- Monitor system performance and promptly respond to technology-related service requests.
- Maintain inventory of technology equipment, accessories, and supplies on property.
- Secure, transport, store, and document equipment before and after events.
- Assist with setup and breakdown of technology systems for special events and property functions.
- Support computer hardware, peripheral devices, network-connected equipment, and user workstations as assigned.
- Maintain accurate maintenance logs, inventory records, and service documentation.
- Coordinate with vendors and service providers for equipment repairs and installations.
- Follow all company, regulatory, and gaming compliance requirements.
- Identify and report technology issues, safety concerns, or operational deficiencies to management
- Provide professional and courteous service to guests, team members, and vendors at all times
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- Crosstrain in other IT and Slot Technician areas
Required Skills/Qualifications:
- Must be at least 18 years of age or older and have the ability to obtain and retain a Level II KRGC Gaming License.
- 2-year technical or trade school degree in Audio/Video Production, I.T. or related field preferred
- Minimum one year of direct customer contact experience, preferred
- 2 years audio/visual or I.T. experience, including operational knowledge with video projectors, DVD/VCR, karaoke machine, and Midas M32 soundboard or an equivalent combination of education and experience preferred
- Proficient computer skills including Microsoft Office and Windows
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and audible cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to climb up and down ladders
- Must be able to lift items weighing up to 50 pounds
- Must be able to push, pull or move up to 950lbs with assistance/moving equipment
- Must be able to walk and stand for long periods of time (8-12 hours)
- Have a sense of urgency and keep up with fast paced business practices
- Must be able to tolerate areas with high noise levels, bright lights, and dust
Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.
Qualifications
Required Skills/Qualifications:
- Must be at least 18 years of age or older and have the ability to obtain and retain a Level II KRGC Gaming License.
- 2-year technical or trade school degree in Audio/Video Production, I.T. or related field preferred
- Minimum one year of direct customer contact experience, preferred
- 2 years audio/visual or I.T. experience, including operational knowledge with video projectors, DVD/VCR, karaoke machine, and Midas M32 soundboard or an equivalent combination of education and experience preferred
- Proficient computer skills including Microsoft Office and Windows
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and audible cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to climb up and down ladders
- Must be able to lift items weighing up to 50 pounds
- Must be able to push, pull or move up to 950lbs with assistance/moving equipment
- Must be able to walk and stand for long periods of time (8-12 hours)
- Have a sense of urgency and keep up with fast paced business practices
- Must be able to tolerate areas with high noise levels, bright lights, and dust
Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.