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At Entertainment Partners we help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world while fostering a work environment with the nimbleness of a start-up but the stability of a blue chip. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. Are you looking for the next opportunity to revolutionize an industry? If so.... We are looking for a Temporary Payment Support Specialist who will be responsible for direct deposit set up and maintenance for direct deposit transactions. The Specialist will handle a high volume of phone calls for various employee inquiries included but not limited to Earnings reports, Verifications of Employment, Unemployment etc. Also is responsible for maintaining the direct deposit Salesforce que for all incoming PWE inquiries. This position will also provide backup assistance in the completion of Verifications of Employment forms. During peak periods, this position will require over time in the evenings and on weekends.
KEY RESPONSIBILITIES
- Direct deposit set ups and maintenance.
- This process requires the knowledge of the Direct Deposit process included but not limited to; a high volume of deduction set ups, inquiries from clients and paymasters, maintenance of returned items from banking institutions and updating the Direct Deposit tracking spreadsheet timely and accurately.
- Maintains the Direct Deposit – Deposit tracking report.
- This process requires the manual logging and maintenance in an Excel spreadsheet all exceptions items for direct deposit.
- Maintains spread sheets for the EE Services team.
- This process requires the manual logging in an Excel spreadsheet the high volume of adjustment requests submitted by the EE Services team.
- Handles a high volume of telephone calls for various employee & client inquires.
- This process requires the ability to handle approx. 100 plus phone calls a day while maintaining a calm, professional demeanor.
- Process employee’s request in Salesforce, in compliance with company security policy.
- This process requires the knowledge and adherence of all EP’s security policy included but not limited to; hand executed signature on all requests, masking of SSN, masking of Employer fringes on earnings reports, as well as emailing any and all documentation included but not limited to: earnings reports etc. through our secure website
- Analysis of employee earnings for potential direct deposit adjustments.
- This process requires extensive analysis of an employee's earnings to identify potential adjustments on direct deposit payments.
- Back up to Verifications of Employment Forms.
- This process requires the analysis and accurate completion of various verification of employment forms, included but not limited to; home loans, car loans, regular income verification, immigration etc. The staff coordinator will also be required to draft verification of employment letters for the above mentioned purposes.
- Back up to Payment Support Staff responsibilities.
- This process requires to cross-train on other Payment Support responsibilities and assists other team members as needed.
- Other duties as assigned.
JOB REQUIREMENTS/QUALIFICATIONS NEEDED
- High school diploma
- 2 – 3 years payroll experience
- Proficiency in Microsoft Office software, Word, Excel, Outlook
- Experience working with computer systems
- High level of computer ability
- Ability to organize and prioritize workload
- Able to meet strict deadlines
- Handle high volume of telephone calls
- Ability to multitask
- Responsive to employee issues
- Analytical skills
- Over-the-top performance