Job purpose Greets guests in a genuine manner. Conducts restaurant tours, offers seating options, and suggests appetizers and beverages. Maintains a clean, organized, and welcoming environment.
Duties and responsibilities
- Greets guests in a genuine manner, asks if it is a guest’s first visit and conducts restaurant tours. Offers guest’s their choice of table, presents menus, and introduces appetizers and beverages
- Notifies the manager of all first time guests
- Sets up tables for large parties and provides any needed highchairs, boosters, or slings
- Maintains an accurate wait list and provides quote times to guests
- Maintains a clean and welcoming environment including a clean floor, windows, host stand, and menus
- Notifies manager in the event of any issues or displeased guests
- Performs opening and closing duties such as cleaning tasks in the host stand and surrounding area
- Assists in delivering food and beverages to guests
- Assists in cleaning and sanitizing tables
- Sweeps dining room periodically
- Maintains a safe working environment and reports any safety issues to management immediately
- Polish silverware and bowls
- Follows all sanitation and safety policies
- Follows company cash handling policies and procedures
- Maintains valid state and local food handlers and alcohol certifications as applicable
- Demonstrates team work at every opportunity
- Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
- Performs other duties as assigned by management
Qualifications
- Must have excellent verbal and customer service skills
- Must be guest centric, demonstrating a desire to be of service
- Must be able to multi task while maintaining required standards of operations
- Must be able to address guest concerns in a manner that builds guest relations
- Must be respectful of all guests, managers, team members, and vendors
Physical requirements
- Must be able to lift/carry up to 25 lb.
- Must be capable of constant walking, standing, stooping, and reaching in all directions
- Must have manual dexterity
- Must be available to work a variety of opens, swings, and closes including weekends and holidays
- If you need any accommodation from Genghis Grill to enable you to perform essential job functions, please let us know
Verbal and reasoning requirements Must be able to speak clearly and listen attentively to co-workers and managers. Must have the ability to read and/or follow verbal instructions and implement the same. Must be capable of applying common sense and understanding to carry out oral and/or written instructions. Must understand and implement policies and procedures. Genghis Grill prohibits the use of drugs and alcohol while in the workplace or on restaurant property. Also, sexual harassment and harassment based upon race, color, national origin, religion, age, gender, sexual preference, or disability is prohibited and will not be tolerated. I have reviewed this job description and am able to perform the essential functions of the job under the described conditions.