Role Summary A mid-level Project Manager is required to enhance and operationalize delivery tooling and processes within engineering teams. The role emphasizes data discipline, tooling hygiene, and cross-team collaboration to ensure accurate and consistent work tracking. The successful candidate will focus on optimizing JIRA and integrating it seamlessly with Adobe Workfront, fostering reliable data flows and process adherence. Responsibilities Own and clean up existing JIRA projects, including workflows, fields, statuses, backlogs, and ticket quality assurance. Follow up proactively with engineers and technical teams to ensure JIRA tickets are updated accurately and consistently. Ensure accurate data entry in JIRA to facilitate correct flow of work into Adobe Workfront for reporting and visibility. Partner with engineering and delivery leads to establish and enforce standard process workflows for task tracking. Identify gaps, inconsistencies, and breakdowns in tooling usage, and implement corrective actions. Serve as the primary point of contact for JIRA-Workfront alignment, ensuring reliable timelines, effort estimations, and status updates. Create and maintain lightweight documentation and guidance to define best practices in JIRA usage. Support leadership with accurate dashboards and reporting by improving upstream data quality. Proactively identify risks related to outdated or incomplete data in delivery systems and surface them to stakeholders. Collaborate with teams to drive tooling adoption and improve overall process discipline. Qualifications Proven experience managing JIRA, including issue hygiene, workflows, backlog management, and enforcement. Working knowledge of Adobe Workfront as a downstream system dependent on JIRA data. Ability to hold engineering teams accountable for data updates without formal authority. Experience implementing or fixing broken processes, rather than simply following existing workflows. Comfortable operating in ambiguous environments requiring process creation and adaptation. Excellent follow-up, communication, and stakeholder management skills. Strong attention to detail, with a focus on data accuracy and process discipline. Ability to work independently and collaboratively to drive tooling and process improvements. Experience in Agile environments with inconsistent tooling adoption (preferred). Background in creating dashboards or reports based on clean system data (preferred). "In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future. Publishing Pay Range: $69.79 - $72.03 hourly This position offers a hybrid schedule, with time split between the office and remote work. About GDH: At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. GDH Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx