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Added 28 mins ago
GS
Technical Support Representative-Onsite
GC Services Limited Partnership d/b/a InteLogix
El Paso, TX
- $16 USD / hour
Added 20 hours ago
GS
Call Center Representative - Collections
GC Services Limited Partnership d/b/a InteLogix
Remote, United States
- $16 USD / hour
At least 1 year of Customer Service experience required
Added 1 day ago
GS
Customer Service Representative – Tax Software
GC Services Limited Partnership d/b/a InteLogix
El Paso, TX
- $16 USD / hour
Minimum 1 year of customer service experience required; 2 years of call center experience preferred
Added 2 days ago
GS
Call Center Representative - Remote
GC Services Limited Partnership d/b/a InteLogix
Remote, United States
- $12.25 USD / hour
Must have dedicated workspace free of distraction · Must have high-speed internet and ability to direct plug into ethernet portal
Added 7 days ago
GS
Customer Service Representative - Remote
GC Services Limited Partnership d/b/a InteLogix
Remote, United States
- $16 USD / hour
Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable) · Must have personal device for 2 factor authentication
Added 7 days ago
GS
Account Service Representitive - Onsite
GC Services Limited Partnership d/b/a InteLogix
United States
- $15.5 USD / hour
Added 9 days ago
GS
Customer Service Representative (Onsite)
GC Services Limited Partnership d/b/a InteLogix
United States
- $15 USD / hour
Added 9 days ago
GS
Bilingual Customer Service Representative (Onsite)
GC Services Limited Partnership d/b/a InteLogix
United States
- $16 USD / hour
Added 14 days ago
GS
Customer Service Representative Onsite
GC Services Limited Partnership d/b/a InteLogix
El Paso, TX
- $15 USD / hour
Minimum 1 year of customer service experience required; 2 years of call center experience preferred
Added 20 days ago
GS
Customer Service Representative (Onsite)
GC Services Limited Partnership d/b/a InteLogix
Copperas Cove, TX
- $16 USD / hour
Added 1 month ago
Tax Preparer
GC Services Limited Partnership d/b/a InteLogix
Remote, United States
Added 1 month ago
GS
Operations Manager - Call Center
GC Services Limited Partnership d/b/a InteLogix
Copperas Cove, TX
- $65,000 to $85,000 USD / year
Added 1 month ago
Human Resources Generalist
GC Services Limited Partnership d/b/a InteLogix
Remote, United States
Added 1 month ago
GS
Customer Service Representative
GC Services Limited Partnership d/b/a InteLogix
Remote, United States
- $17.75 USD / hour
Added 1 month ago
GS
Customer Service Representative (Onsite)
GC Services Limited Partnership d/b/a InteLogix
Winston-Salem, NC
- $18 to $19 USD / hour
Added 1 month ago
GS
Customer Service Representative (Onsite)
GC Services Limited Partnership d/b/a InteLogix
Winston-Salem, NC
- $18 to $19 USD / hour
Added 1 month ago
GS
Bilingual Customer Service Representative (Onsite)
GC Services Limited Partnership d/b/a InteLogix
Winston-Salem, NC
- $19 USD / hour
Added 1 month ago
GS
Bilingual Customer Service Representative - onsite
GC Services Limited Partnership d/b/a InteLogix
Charlotte, NC
- $19 USD / hour

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GC Services Limited Partnership d/b/a InteLogix

Technical Support Representative-Onsite

El Paso, TX, United States

$16 USD / hour

Apply on intelogix.wd108.myworkdayjobs.com About employer

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Job details

Pay: $16 USD / hour
Education: High school diploma
Posting language: English
Posted: Nov 12, 2026

Original job description

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement

InteLogix is hiring Technical Support Representatives on behalf of our client, a fast-growing fiber internet, TV, and phone provider. This is the launch of a brand-new program at InteLogix, so you'd be joining as one of the very first team members and helping shape the team from day one. In this role, you'll be the first point of contact for our client's residential customers, troubleshooting connectivity, router, and service issues in real time via phone, text chat, and email. You'll deliver the kind of calm, empathetic support that turns a frustrated call into a great customer experience. This is a fast-paced, high-volume environment, so we're looking for people who are naturally curious problem-solvers, communicate clearly under pressure, and genuinely enjoy helping people.

Responsibilities:

Respond in real time to customer inquiries via phone, text chat, and email, providing top-tier customer service
Assess the urgency of each customer issue and provide calm, professional, and courteous solutions
Troubleshoot and resolve issues the same day whenever possible to minimize the need for an on-site technician visit
Diagnose and resolve router and home networking issues, including setup and configuration
Guide customers through provisioning, rebuilding, and portal account setup
Document all customer interactions accurately within the Tech Support Desktop system
Maintain a high standard of customer satisfaction in line with our client's Repair Tech Support guidelines
Perform other duties as assigned

Qualifications:

High school diploma or GED required
1+ year of experience in a fast-paced, customer-facing support role (call center, retail, or technical support) preferred, ideally including hands-on troubleshooting for a specific product or service (e.g., internet/telecom, cable, IT helpdesk, or similar)
Strong analytical and logical problem-solving skills
Excellent written and verbal communication skills, with the ability to guide customers through troubleshooting steps clearly and patiently
Working knowledge of routers, home networking basics, and general computer literacy
Proven ability to multi-task and stay composed under pressure in a high-volume environment
This is an on-site position based out of our El Paso, TX office. Candidates must be able to commute reliably
This role operates 7 days a week, with shifts falling between 10:00 AM and 9:30 PM. Candidates must be available to work a full-time, five-day schedule that includes at least one weekend day (Saturday or Sunday)
Strong attendance and reliability required, as this role depends on consistent, on-time coverage to support our client's customers
A customer-first mindset and high standard of professionalism across phone, email, and in-person interactions

InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirement

Apply on intelogix.wd108.myworkdayjobs.com About employer

More about this job

Skills

Technical support
Customer service
Communication skills
Troubleshooting
Problem solving
Computer skills

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