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Reports To: Administrator / Dispatcher Supervisor Pay: $21.07 hour
JOB SUMMARY
Under general supervision, the dispatcher is responsible for receiving and processing requests for police, fire, emergency medical service and other resources as required. The dispatcher shall concurrently operate a variety of communications equipment including but not limited to: telephones, multiple computer systems, and complex public safety radio systems. Dispatchers receive and process emergency and non-emergency requests for assistance, determine the nature and location of the emergency, determine priorities, and dispatch police, fire, ambulance, or other resources as necessary and in accordance with established procedures. Dispatchers maintain status and location of public safety resources, and maintain contact with all units on assignment. Dispatchers enter, update and retrieve information from a variety of computer systems including but not limited to receiving requests for information regarding vehicle registration, driving records and warrants. Dispatchers maintain the confidentiality of information obtained from their duties as required by law and/or established procedure. The Garfield Heights Communications Center is a 24/7/365 operation. Dispatchers must work irregular hours, rotating shifts, holidays, week-ends, etc. It may be necessary for the dispatcher to work past established working hours for various reasons
The description above represents the most significant duties of this position but does not exclude other work assignments not mentioned herein.
MINIMUM QUALIFICATIONS
- Minimum age – 18
- High school diploma or GED
- Ability to clearly speak, understand and write the English language
- Effective oral and written communication skills
- No felony convictions
- No convictions of a serious misdemeanor which includes but is not limited to: misdemeanor of the first degree, offense which involves a crime against a person in which physical harm or the threat of physical harm occurred, any offense involving the use/misuse of a computer or computer system, any offense involving theft, identity theft, fraud, or other similar offense, any offense involving impersonation of a law enforcement officer, Any offense where the use of LEADS information was instrumental in the commission of the offense, any offense of moral turpitude
KNOWLEDGE
- Knowledge and awareness of population and demographics
- Knowledge and awareness of geography
- Knowledge and awareness of first responder agencies and their jurisdictions
- Knowledge and awareness of the incident command system (ICS), national incident management system (NIMS), federal, state and local interoperable communications plans and federal, state and local emergency operation plans.
- Office practices and procedures
SKILLS
- Ability to quickly process information and make logical decisions
- Stress management
- Provide good customer service
- Multi-task in a fast-paced environment
- Work effectively with others to solve problems
- Appropriate use of agency terminology
- Communicate clearly in written form and oral form, especially when relaying emergency information to first responders or communicating with the public requesting emergency assistance
- Ability to operate and/or respond to emergency alerts
- Ability to achieve and maintain certification and operate applications and databases necessary to perform assigned duties
- Ability to operate agency radio communication equipment
- Ability to operate agency computer equipment
- Ability to operate agency telecommunications equipment
- Ability to operate agency computer applications and systems
- Ability to process and document agency records and operate records systems
SKILLS (cont.)
- Ability to read, comprehend and apply agency policies and procedures
- Ability to apply policy and procedures to situations encountered while on duty
- Ability to recognize gaps in agency policy and procedure and recommend change
- Ability to answer and process calls in accordance with established procedures
- Ability to obtain complete information
- Ability to properly classify and prioritize the request for service
- Ability to process available information to identify conditions that may affect safety
- Ability to document call details accurately
- Ability to accurately verify, document and relay initial dispatch information
- Ability to handle/control hostile, hysterical or difficult callers to obtain information
WORKING CONDITIONS
- Work is performed in a sedentary office environment with occasional walking and standing. Substantial repeated movements of the wrists, hands, and fingers. Exposure to multiple computer screens.
- Hours may be adjusted with the approval of the administrator
The Garfield Heights Communications Center does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or provision of services