YOUR OPPORTUNITY
Your opportunity to join a dynamic team where every day feels like a holiday awaits! The role of the Client Advisor at Vilebrequin is at the core of our brand as they continue to safeguard the growth and longevity of our brand through cultivating and strengthening client relationships. As a Client Advisor at Vilebrequin, you are tasked with understanding the mindset of the Vilebrequin brand and bringing it to life each day. As Brand Ambassadors, you help engage clients in the discovery of our heritage through storytelling and creating enthusiasm for the Vilebrequin collections. You will aid in transforming a customer's store visit into a memorable luxury shopping experience. This position is onsite at the specified location and will report to the Store Manager.
YOUR IMPACT
Create a Welcoming Environment
- Immediately welcome customers and proactively offer assistance.
- Provide a dynamic service presence to each location.
- Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
- Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
- Help foster a welcoming, fun, encouraging and energetic customer environment.
- Create a positive work environment through collaboration.
Elevate the Shopping Experience
- Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
- Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
- Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
- Study and communicate collection details while assisting clients.
- Ensure the customer wish list is always current with customers being notified when product arrives.
- Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
- Adhere to all corporate customer service policies.
- Demonstrate effective communication with customers, coworkers, and managers.
- Lead by example and positively influence others.
Support Store Operational Excellence
- Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
- Execute correct POS processes including proper cash handling and opening/closing the registers.
- Adhere to all operational policies and procedures.
- Safeguard company property, including key holding.
- Maintain standards of cleanliness and organization.
- Responsible for opening and closing the store.
Problem Solving
- Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.
- Ability to understand a customer's concerns and quickly determine solutions with limited supervision.
KEYS FOR SUCCESS
Education:
- High School Diploma/Equivalency Required.
- 2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or a hospitality setting.
Competencies:
- Desire to work in a retail setting, with a focus on sales
- Passion for luxury product with an appreciation for design
- Entrepreneurial spirit
- A professional, welcoming character and presentation
- Ability to generate customer delight
- Client-oriented with an excellent sense of service quality (go the extra mile spirit)
- Excellent communication skills
- Strong attention to detail
- "Win together" mentality
- Ability to work autonomously
- Strong problem-solving skills
- Displays strong organizational skills and follow-through
- Technologically savvy
- Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays
Languages: Foreign Languages a plus
Essential Physical Requirements
- Lift and/or move up to approximately 50 pounds frequently
- Bending/stooping/kneeling required-frequently
- Climbing ladders -- occasionally
- Routine standing for duration of shift (up to 8 hours)
BENEFITS JUST FOR YOU
We offer a comprehensive range of benefits to our valued associates:
- A generous employee discount
- A 401k plan with an employer contribution
- Weekly Sales Bonus Structure
- Tax-free commuter benefits
- Employee referral program