We are seeking a customer-focused, technically minded Leisure Marine Support Technician to join our dedicated Service Department. In this non-supervisory role, you will act as a primary technical expert and trusted advisor for our nationwide dealer network and passionate boaters utilizing Furuno's recreational marine equipment. You will diagnose complex technical challenges, provide installation and interfacing solutions, and maintain direct lines of communication across telephone, email, and web channels.
PRIMARY RESPONSIBILITIES
Technical Support & Customer Engagement: Provide high-quality troubleshooting, installation guidance, and replacement part guidance to dealers and boat owners via phone, email, and web forms. Product Compatibility & Bench Testing: Test and evaluate new product features, interface Furuno equipment with third-party devices to confirm interoperability, and provide structured feedback to our Product Development team. Knowledge Base & Documentation: Continuously research technical issues, stay up to date on new release firmware/hardware, and author technical articles and FAQs for public release on our website. Cross-Departmental Collaboration: Work closely with Customer Service to identify specialized components and communicate with external equipment manufacturers to resolve systemic issues. Industry Representation: Attend specialized technical training seminars and occasionally staff key national boat shows to demonstrate equipment and assist customers in person.
CANDIDATE QUALIFICATIONS
Education & Experience
- Higher education or vocational/technical training specializing in Electronics preferred. In lieu of formal electronics education, 2+ years of hands-on experience with Furuno products or marine electronics is strongly preferred.
- Demonstrated aptitude for electronic equipment and customer support.
- Customer service or phone etiquette training is a plus.
Technical Competencies
- Proficiency in desktop operating systems, MS Office Suite (Word, Excel, Outlook), and internet research tools.
- Familiarity with electronic test equipment (multimeters, oscilloscopes) and standard hand tools.
- Ability to read technical wiring diagrams and system schematics.
What Success Looks Like: A high degree of initiative, sound independent judgment, and clear verbal/written communication skills. Because each day brings a new set of complex customer challenges, success requires a methodical problem-solving mindset and a positive, customer-first attitude.
WORK ENVIRONMENT & EXPECTATIONS
Daily Operations: This position operates primarily from our corporate headquarters requiring team members to be at their station and ready to handle dealer and user inquiries by 8:00 AM. Physical Requirements: Primarily sedentary role involving extensive phone and computer operation. Continual use of hands in repetitive motions, sitting, and talking. Occasional handling, lifting, pushing, or pulling of product units weighing up to 50 lbs. Minimal travel required for trade shows or off-site training.
COMMITMENT TO DIVERSITY & EQUAL OPPORTUNITY
Furuno USA, Inc. is an Equal Opportunity Employer. We are committed to fostering an inclusive, respectful workplace for all individuals. We welcome qualified applicants of all backgrounds, including those of diverse races, ethnicity, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We participate in affirmative action planning to promote equal employment opportunities. Benefits: Employees (and their families) are covered by medical, dental, vision & prescription plans. Employees are covered by basic life, long-term disability with optional coverage for short-term disability, voluntary life and supplemental insurance. Employees can enroll in the company’s 401K plan (company match) as well as a flexible spending plan. First year employees are eligible to receive 10 hours of PTO every month. PTO accrual increases with years of service. 3.33 hours of disability bank hours accrued monthly with a maximum benefit of 240 hours. 10 paid holidays annually. Interested candidates should submit their resume and cover letter to jobs@furuno.com