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Added 11 hours ago
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Full House Resorts

Table Games Dual Rate Supervisor

Waukegan, IL, United States

$30.40 - $48.00 +Tips

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Job details

Pay: $30.40 - $48.00 +Tips
Experience: 1-3 years related experience;
Posting language: English
Posted: Jul 20, 2024

Original job description

Oversee table games and employees to ensure that the safety, integrity, security, company, and regulatory policies/procedures of the above are upheld. Supervises, coaches and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

Essential Job Functions:

Excellent internal/external guest service;
Stand and circulate throughout assigned area;
Possess thorough knowledge of games assigned to supervisor
Calculate all payoffs;
Understand and monitor compliance with gaming regulations and company policies and procedures;
Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate;
Direct and supervise dealers in assigned areas;
Evaluate designated employees’ performances;
Monitor changes of cards and dice, and inspect new equipment before allowing into play;
Resolve guest complaints or refer to Shift Manager when appropriate;
Ability to protect assets of company;
Ability to maintain strict confidentiality;
Other reasonable duties as assigned.

EDUCATION and/or EXPERIENCE:

High School/GED
1-3 years related experience;

Preferred:

Bilingual a plus

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

• Must have thorough knowledge of a minimum of two (2) games

• Must have excellent communication and guest service skills

• Casino environment; exposure to smoke, bright lights, and noise

• Must be able to stand for extended periods of time

• Frequently speak, read, write, stand, walk, bend, and stoop

• Occasionally lift, carry, push, and pull

Benefits

Medical, Dental, & Vision
Voluntary Life, AD&D, &
Disability Insurance
Volunteer Time Off,
Ventra Program
401K + Employer Match
Paid Time Off
Tuition Reimbursement

Salary Range:

$30.40 - $48.00 +Tips

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More about this job

Skills

Regulatory compliance
Confidentiality
Bilingualism
Communication skills

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