GENERAL DESCRIPTION
The Network and Computer Systems Administrator will support, maintain, and improve FruitSmart’s technology systems while providing outstanding customer service to FruitSmart’s employees.
KEY RESPONSIBILITIES
- Support overall Business Integration Initiatives and Strategic Objectives
- Ensure effective 2-way communication between technology users and BI Team Members.
- Manage yourself and potentially other resources while completing assigned projects and tasks.
- Perform Business Process evaluations and recommendations to improve utilization of technology systems to further the objectives and goals of FruitSmart Operations.
- Lead the support, maintenance, and troubleshooting for users and of technology systems to ensure successful 24x7x365 operations and business continuity.
- Lead orientation and training of employees with the goal being to maximize performance and satisfaction by helping employees to be as self-sufficient and knowledgeable as possible.
- Create support documentation and training tools as well as delegate to others the creation of this content and help to organize its distribution.
- Various development, configuration, and design of custom solutions based upon current technology solutions.
- Leverage the Help Ticket System and other tools to manage requests and monitor communications and escalate issues appropriately.
WORK EXPERIENCE & PERSONAL SKILL REQUIREMENTS
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong organizational skills, time management abilities
- Strong analytical skills
- Maintain consistent contact with the Director of Business Integration regarding status and needs
- Desire for ongoing learning and improvement
- This position requires additional travel, to provide on-site and in-person contact with end users.
- Ability to work off-shift / weekends / and on-call as needed
- Ability to lift up to 20lbs frequently and 50lbs occasionally
- Experience in the following Technologies:
- Microsoft
- Azure
- Windows 10, Server 2016, Active Directory, Group Policy, Security
- Office 365 (Enterprise Suite of Applications), Teams, Flow, Power Apps
- Dynamics NAV, SQL, SharePoint, OneDrive
- Ignition Platform for SCADA, HMI, Applications
- Linux based Web and Database systems
- PHP, Python, Java, .NET, And other development environments
- Cloud Services
- Isonas Access Control
- ADP HRMS
- MVP Maintenance
- Alchemy LMS
- Ubiquiti Unifi Networking
- LAN, WAN, Wireless, VoIP, Video
- Copper and Fiber
- End Devices and Servers
- Microsoft Surface
- Dell
- IOS and Android
EDUCATION REQUIREMENTS
- Bachelor’s Degree and 4-6 years of experience or 8-10 years equivalent experience
Equal Opportunity Employer. All employees are subject to pre-employment drug testing.