As an Assistant Manager at Fresh Monkee, your primary responsibility is to assist the General Manager fulfill the operations requirements and handcraft and serve truly healthy shakes for customers. You will play a crucial role in delivering exceptional customer service and ensuring a positive and enjoyable experience for every guest. Your skills in preparing high-quality shakes, as well as your friendly and engaging personality, will contribute to the overall success of the business.
Operational Support:
- Assist in overseeing day-to-day operations, ensuring smooth workflow, and maintaining operational efficiency.
- Help manage staff schedules, ensuring appropriate coverage to meet customer demands.
- Monitor and maintain inventory levels, coordinating with suppliers (if needed) to ensure timely deliveries.
- Implement and enforce standard operating procedures to maintain consistency and quality
Customer Service:
- Memorize 30+ recipes and be able to prepare multiple shakes at once. Prepare shakes per customer requests.
- Interact with customers regularly and professionally, answer questions about the nutritional benefits of our shakes and make recommendations based on customers' goals.
- Increase ticket sales by recommending and promoting add ons to customers
- Support the GM in ensuring exceptional customer service standards are met.
- Address customer inquiries, concerns and complaints promptly and professionally.
- Assist in training and mentoring staff to deliver outstanding customer experiences.
- Collaborate with GM to develop strategies to enhance customer satisfaction and loyalty.
Staff Management & Training
- Assist in recruiting, hiring and onboarding new employees.
- Help train and develop team members, ensuring they have necessary skills and knowledge to excel in their roles.
- Support the GM in providing ongoing coaching and performance feedback.
- Retraining / refreshing procedures if needed.
- Collaborate with the GM to create a positive and motivated team environment.
Financial Management
- Support the GM in monitoring financial performance, including sales, expenses and profitability.
- Assist in maintaining accurate records and handling cash management procedures.
- Help implement strategies to optimize costs, reduce waste, and increase revenue.
Health and Safety Compliance
- Ensure compliance with health and safety regulations and food handling guidelines.
- Assist in maintaining cleanliness and sanitation standards, including equipment maintenance.
- Help enforce proper food storage and handling practices to ensure product quality and safety
Collaboration, Teamwork & Communication
- Work closely with the GM and other AM (if applicable) to ensure effective collaboration and teamwork.
- Act as a role model for staff, promoting a positive and professional work environment and excellent shop vibe.
Qualifications & Skills
- Must be dependable and flexible with availability.
- Ability to work quickly, multi-task with common sense and stay calm under pressure. Listen and communicate effectively.
- Must be available for shop emergencies and available in the absence of the GM
- Understand "all in" when it comes to running your own shop
- Strong attention to detail
- Proven working experience in restaurant industry
- Cash and key handling responsibilities.
Benefits
- Free shake a shift! 25% off all other products and shakes not on shift.
- Tips!! Credit card and cash tips from online ordering and in-store! Increase your hourly!!
- Refer your friends / family for a cash bonus.
- Yearly bonus.
- Fun, health environment!
- Holiday Closures!