JOB DESCRIPTION:
- Build and maintain strong relationships with customer leadership, operations, and maintenance teams while serving as the primary liaison between customers, Foley, Caterpillar, and third-party partners to ensure exceptional service delivery.
- Identify and develop parts, service, and aftermarket sales opportunities, prepare quotes, bids, pricing, and proposals, and manage customer expectations through regular communication and project updates.
- Lead and coordinate major engine, HEP, and maintenance projects, including vendor management, field support, parts procurement, deliveries, inventory, core returns, and bulk fluid management.
- Monitor service activity, repair progress, and work orders to ensure accuracy and timely completion, while providing technical support, troubleshooting assistance, warranty resolution, and Caterpillar diagnostic expertise.
- Manage Caterpillar ESC policies, emissions compliance requirements, service letters, maintenance guideline deviations, and represent the company in customer meetings, technical reviews, warranty discussions, and partner engagements.
- Maintain customer records, reports, meeting minutes, turnover documentation, and project updates; supervise and develop on-site technicians; partner with customers and internal teams to resolve billing issues, improve processes, streamline approvals, and drive continuous improvement initiatives.
RECOMMENDED QUALIFICATIONS
- High School Diploma or GED required; Associate degree or technical training preferred.
- 5+ years of heavy equipment industry experience, including shop operations leadership, warranty administration, and equipment applications.
- Valid driver's license with ability to travel as needed.
- Strong project management skills, including planning, scheduling, resource management, budgeting, forecasting, and regulatory compliance.
- Technical expertise in engine diagnostics, failure analysis, root cause investigation, and reliability improvement, with proficiency in Microsoft Office (Word, Excel, PowerPoint, and Teams).
- Excellent communication, problem-solving, customer service, and collaboration skills, with the ability to manage priorities and adapt in a fast-paced environment.
Equal Opportunity Employer Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status. This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
