Benefits:
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Paid time off
Job Title: Lead Locksmith Technician Reports To: General Manager or Franchise Owner
Key Areas of Responsibility:
The Lead Locksmith Technician/Access Control Technician position is an integral part of FlyLock Security Solutions - Herndon and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Lead Locksmith position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.
The responsibilities of a FlyLock Security Solutions Lead Locksmith consist of the following:
- Ability to perform emergency work orders, for commercial clients only.
- Ability to install, repair, and maintain Commercial and Residential hardware.
- Safe and Card Access experience is a Huge Plus
- Ability to install, repair, and maintain Access Control Hardware
- Ability to modify hardware for locks.
- Ability to create and maintain master key systems.
- Residential & Commercial Lock re-keying/ Perform Pining of locks.
- Ability to interpret a variety of instructions in written, diagram, or schedule form.
- Ability to troubleshoot with a variety of variables in situations.
- Ability to clean, maintain, adjust, calibrate & service equipment used.
- Ability to read operating and maintenance instructions, and procedure manuals.
- Ability to write simple correspondence.
- Ability to effectively present information to customers & commercial clients.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to cut keys by code.
- Minimum of 2 years’ experience in technical hands-on field experience in the security solutions, access control, door hardware and other skilled trades.
- Inspects, installs and services all basic and complex commercial and residential access and video systems.
- Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as: programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
- Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
Operations Support:
- Receive verbal instructions from Management or Clients/Customers.
- Perform small projects as directed by Management.
- Complete and submit paperwork accurately and on time.
Qualifications, Knowledge, and Skills:
- Minimum of 2 years experience in technical hands-on field experience in locksmithing, access control, door hardware, and other skilled trades.
- Good relationship-building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
- Good verbal and communication skills.
- Ability to manage multiple functions at the same time.
- Good organizational skills.
- Able to work with minimal supervision.
- Capable of working effectively as part of a team.
- Able to work safely on ladders.
- Ability to drive in compliance with company vehicle policy.
- Provide a high level of timely & accurate customer service.
- Communicates effectively with the client to determine what services are needed.
- Respond to general inquiries from customers/clients.
Physical Requirements:
- Must be able to fluently understand, speak, and write English.
- Ability to push, pull, and lift at least 50 lbs.
- Ability to kneel, crouch and stoop.
- Ability to reach above and below the shoulders.
- Ability to use hands and fingers to grasp, twist, and pull.
- Ability to climb a ladder and work above ground.
- Withstand external weather conditions year-round.