Your Role and Impact The Sales Support Representative (SSR) is responsible for coordinating and internally processing customer orders at Flowserve’s Springville manufacturing site. In this role, you will serve as the primary point of contact for customers and collaborate closely with Engineering, Manufacturing, Quality, and other cross-functional teams to support successful order execution. From order entry through shipment, installation, and final cash collection, you will help ensure exceptional customer service, on-time delivery, high-quality products and documentation, accurate forecasting, and long-term customer satisfaction. This position offers the opportunity to make a direct impact on operational performance while building strong customer relationships in a fast-paced manufacturing environment.
Key Responsibilities
- Coordinate all customer-facing activities and requests for assigned customer accounts to provide exceptional customer service and support the financial and operational goals of the Springville site.
- Review incoming orders, including technical and commercial requirements, change orders, and customer documentation requests, using established procedures, systems, and collaboration with internal stakeholders.
- Manage assigned orders throughout the execution process, including order entry, execution planning, kick-off meetings, risk reviews, communication planning, and other activities that support successful order fulfillment.
- Verify customer purchase orders for compliance with quoted pricing, delivery commitments, and terms of sale, ensuring all required information is accurately entered into the ERP system and processed in accordance with company procedures, regulatory requirements, and trade compliance policies.
- Collaborate with internal departments to ensure timely completion of submittals, approvals, documentation, inspections, shipments, invoicing, and other contract requirements necessary to meet delivery schedules and payment milestones.
- Monitor order progress and proactively resolve bottlenecks or critical path issues to maintain project schedules and customer commitments.
- Maintain ownership of assigned orders throughout the entire order lifecycle, including final cash collection and warranty support activities when required.
- Develop and maintain effective working relationships with customers, suppliers, and internal teams while promoting a professional, collaborative, and continuous improvement-focused work environment.
Required Qualifications
- Bachelor’s degree in Business, Engineering, or a related field, or equivalent combination of education and relevant work experience.
- Demonstrated proficiency in Microsoft Office applications.
- Strong verbal and written communication skills with the ability to communicate professionally and accurately with customers and internal stakeholders.
- Proven ability to influence and collaborate effectively with cross-functional teams through problem-solving, relationship building, and customer engagement.
- Ability to prioritize tasks, manage multiple deadlines, and work effectively in a fast-paced, team-oriented environment with minimal supervision.
Preferred Qualifications
- Experience in sales support, customer service, or contract administration within an engineered manufacturing environment.
- Proven experience supporting commercial and/or government contracts.
- Knowledge of control valves and related industrial applications.
- Familiarity with the power generation, utility, oil and gas, or aerospace industries.
- Working knowledge of ISO 9001 quality standards and ASME Boiler and Pressure Vessel Code requirements.
What We Can Offer You At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.
Our benefits* include:
- Competitive Salary
- Medical, Dental & Vision Insurance
- Retirement Planning & Financial Wellness Resources
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Short- and Long-Term Disability
- Parental Leave
- Life, Supplemental Life, Child, Spousal, and AD&D Insurance
*Benefits vary by job, location and/or collective bargaining agreement. If this sounds like the opportunity that you have been looking for, please click Apply.