SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, TX. Job InformationThe Inside Sales I role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer orders and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.Key ResponsibilitiesProvides pricing and delivery informationResponsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departmentsResponds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed dailyPerforms follow-up to ensure timely shipment of materials and customer satisfactionMaintains strong working relationships with Customers and VendorsPurchase Material as needed for Customer orders and stock materialResolves customer service issuesTracks open sales ordersVarious duties assigned by the supervisorQualifications:Industry product knowledgeHS Diploma or GED required. 0-2 years of experience in area of responsibilityGood written and verbal/oral communication skillsKnowledge of MS Office software and AdobeSelf-driven with a positive attitude and demeanorCustomer service experienceExcellent communication, time management and organizational skillsProfessional telephone etiquetteAbility to work independentlyPhysical DemandsFrequently required to standFrequently required to walkContinually required to sitContinually required to utilize hand and finger dexterityOccasionally balance, bend, stoop, kneel or crawlContinually required to talk or hearContinually utilize visual acuity to read technical information and/or use a keyboardOccasionally required to lift/push/carry items up to 25 poundsOccasionally work near moving mechanical partsOccasionally exposure to outside weather conditionsOccasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)Work EnvironmentThis role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.The Perks of Working HereFloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: Medical, Dental & Vision Insurance with multiple plan options Company-paid Life and Disability Insurance 401(k) with company match Health Savings & Flexible Spending Accounts Supplemental coverage (Accident, Critical Illness, Hospital Indemnity) Employee Assistance Program (includes 3 free counseling sessions) Identity Theft Protection at discounted ratesThis information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.FloWorks is an equal opportunity employer and gives consider
