Job Summary As the main, and often first point of contact with our guests, the Vines Host is one of our most important roles. Our Hosts greet every guest in a friendly and efficient manner. They are responsible for our reservation and seating system and enthusiastically communicating accurate information to our guests.
General Accountabilities
- Provides guests with menus.
- Assigns guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speaks with guests to ensure satisfaction with food and service, or to respond to questions and complaints.
- Monitors and manages reservation system to ensure proper guest assignment, making note of celebrations and special requests.
- Answers telephone calls and responds to inquiries or transfers calls.
- Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspects dining and serving areas to ensure cleanliness and proper setup.
- Informs patrons of establishment specialties and features.
- Receives and record patrons' dining reservations.
- Inspects restrooms for cleanliness and availability of supplies and cleans restrooms when necessary.
- *The company reserves the right to add or change duties at any time.
Job Qualifications
- Must represent Vines Mission, Vision and Values
- At least 18 years of age
- Minimum of one year hosts experience in a fast-paced, upscale fine dining restaurant environment preferred
- Minimum of one year experience with OpenTable or Resy reservation system highly desired!
- Passion for Guest service!
- Hard-working, team player
Skills
- Excellent verbal and written communication
- Must be able to read, write and understand English
- Service orientation
- Judgment and decision making
- Time management
- Social perceptiveness
- Ability to work calmly and effectively under pressure in a fast-paced environment
Physical Demands
- Ability to stand and walk for up to 10 hours per day
- Ability to lift and carry up to 40 pounds
- Ability to exert fast-paced mobility for periods of up to 6 hours in length
- Ability to work within the following conditions: wet floors, temperature extremes, and loud noise
- Ability to perform essential functions to Vines standards with reasonable accommodation