Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
Docusign is seeking a Senior Software Engineer to design, automate, and operate reliable cloud and network infrastructure across Microsoft Azure and Google Cloud Platform. This role focuses on the platforms that connect services, manage traffic, and support secure, repeatable delivery across AKS and GKE environments. The successful candidate will work with minimal guidance across multiple components and projects. They will design extensible solutions, improve deployment and operational practices, troubleshoot complex distributed-system issues, and partner with application and infrastructure teams to deliver measurable improvements in reliability, security, and engineering efficiency. This role is hands-on and requires strong ownership from design through deployment, validation, operations, and continuous improvement. This position is an individual contributor role reporting to the Director, Software Engineering. Responsibility
- Design, build, and operate production-grade infrastructure across Azure, including AKS, and Google Cloud, including GKE
- Develop reusable Terraform modules and patterns for secure, modular, and maintainable multi-cloud infrastructure
- Manage infrastructure state, environment configuration, dependencies, and lifecycle changes using Infrastructure as Code
- Identify and resolve technical bottlenecks that affect major engineering initiatives
- Design and operate Kubernetes platforms, including cluster networking, ingress, egress, routing, and policy enforcement
- Implement and optimize Istio control-plane and Envoy data-plane capabilities across distributed clusters
- Configure service-mesh traffic management, including routing, retries, circuit breaking, canary releases, blue/green deployments, and failure isolation
- Apply mutual TLS, authorization policies, and zero-trust principles to protect service-to-service communication
- Build reusable Helm charts, shared charts, and deployment patterns that enable consistent application delivery across engineering teams
- Design and maintain declarative GitOps workflows using Argo CD
- Build and improve Azure DevOps pipelines for infrastructure provisioning, validation, deployment, and application lifecycle management
- Establish automated checks for configuration safety, policy compliance, test coverage, and deployment readiness
- Improve release processes by making changes observable, repeatable, and recoverable
- Define and maintain service-level indicators, service-level objectives, health metrics, dashboards, alerts, and operational runbooks for owned platforms
- Use metrics, logs, traces, and system evidence to diagnose complex distributed-system and networking issues
- Participate in the on-call rotation and confidently investigate alerts and incidents using documented procedures
- Lead or contribute to root-cause analyses and post-incident reviews, including corrective actions that address systemic causes
- Improve platform reliability through capacity planning, failure testing, rollback design, and operational automation
- Author, review, and approve technical designs for multiple projects within the Network Cloud & Infrastructure domain
- Gather requirements, clarify success measures, identify dependencies, provide accurate estimates, and communicate trade-offs early
- Work cross-functionally with application engineering, security, SRE, cloud platform, and operations teams to align technical plans and remove blockers
- Serve as a trusted technical resource for the team and provide clear, constructive code and design reviews
- Mentor engineers through pairing, documentation, technical talks, runbooks, and practical coaching
- Contribute to the improvement of engineering standards and practices
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: ... For full info follow application link.DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
