Position Overview:
As a Trip Specialist, you will play a crucial role in overseeing and coordinating all aspects of international trips. You will be responsible for consulting with clients, identifying trip requirements, and assisting with travel related documentation such as overflight/landing permits and customs clearance. Additionally, you will be expected to coordinate with vendors and manage information transfer while also troubleshooting problems and ensuring trip needs are met. The goal of the Trip Specialist is to provide an "Exceptional Client Experience" by initiating, building, and maintaining strong client relationships and ensuring Flight Pro is "The Most Trusted, Premier Provider of Global Trip Support Solutions".
The Company:
Flight Pro International is a Premier Trip Support Solution provider headquartered in Houston, Texas. Offering over 30 years of Aviation Industry experience, we strive to be the most trusted, premier provider of global trip support solutions.
Flight Pro International prides itself in being readily available for our clients as we operate 24 hours a day, 7 days a week and 365 days a year. Our highly skilled Global Trip Support (GTS) team and Special Services Network (SSN) of professionals provide unprecedented support and consultation to each and every client.
The Flight Pro International Trip Support team consists of the highest quality business aviation professionals in the industry. This dedicated team coordinates every operational requirement for all phases of flight. Our team of experts becomes an extension of the client's flight department when they partner with Flight Pro International.
To learn more about us, check out our website at: https://flightprointernational.com/
Location:
Houston, TX
Essential Responsibilities:
- Provide client support with flight plans and flight planning issues.
- Onboard new clients.
- Converse with clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Identify all issues and challenges, consult, and advise client, offer solutions and options for successful flight operations.
- Conduct research to identify information on trip requirements.
- Coordinate with vendors, ground agents and other departments to prepare trip arrangements such as hotel arrangements, flight plans, fuel, car rentals, weather, regulatory support and prepare itineraries.
- Request services, permits, and customs arrangements.
- Manage the transfer of information to and from clients, dispatchers, flight crew, and ground agents.
- Interpret aviation charts to determine route of flight requirements.
- Troubleshoot short notice problems for flight crew and provide options to remedy the issue.
- Ensure that trip needs are met within the constraints of the client's budget.
- Research, capture and maintain vetted data in operational databases.
- Support a culture of exceptional client experience and contribute to the client experience journey.
- Remain available to work 24/7 in a high operations tempo environment.
- Support the development of new products. Assist in defining requirements, design, and user acceptance testing.
- Stay informed of changes (world events) COVID/political situations (coups, etc.).
- Share knowledge with co-workers (train) on latest updates/requirements.
- Contact client during/after trip to obtain feedback and follow-up.
- Perform other duties as assigned.
Qualifications:
- High school diploma or general education degree (GED) required
- Associate degree or equivalent from two-year college or technical school preferred
- Field of study in Client Services / Aviation preferred
- Minimum 3-5 years of experience in Client Services; however, military service in the aviation field can serve as a substitute for any experience qualifications
- Experience in Airport/Aviation preferred
- Federal Aviation Administration (FAA) Dispatch License preferred
- Basic PC usage and knowledge
- Proficient in MS Office Suite (Excel, Outlook, Word, MS Project, etc.)
- Knowledge of industry standards and practices
- Strong communication skills, interpersonal skills, and ability to build relationships
Why You Should Apply:
- Great Benefits (medical, dental, vision, PTO)
- Strong team-oriented environment
- Excellent long-term growth opportunities
- Collaborative leadership focused on employee empowerment
Interested?
- Apply today and let us know why you would be a great fit for our Trip Specialist!
Flight Pro International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.