The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Milan Community Schools.
The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:
Responsibilities and Expectations
Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
Perform computer imaging and software installations and maintain/repair technology inventory.
Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events
