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Added 36 mins ago
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FIT - Functional Inspired Training

Member Support Specialist

Austin, TX, United States

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Job details

Working hours: 20 hours/ week
Posting language: English
Posted: Feb 4, 2026

Original job description

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist will:

Casual role, which requires early mornings, evenings and weekend work
Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
Responsible for studio tidiness and returning equipment to standards set by studio management
Participate in networking/community events as needed and studio promotions to generate new business
Stay up to date with, and implement FS8 brand and athletics standards at all times
Working front desk + establishing relationships with current and future members
Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
Attention to detail during shift for member experience
Stocking laundry, studio supplies, and rolling towels in preparation for classes
Willingness to evolve with new developments in the fitness industry
Professional attire + presence in studio
Representing the elements of the brand
Minimum of 20 hours/ week, + 40 calls/ shift
Any other duties as assigned
Valid CPR and First Aid Certificate
Excellent customer service skills
Professional and effective communication skills
In-depth understanding of the benefits of Pilates, Tone and Yoga.
Passion for learning and attending continued education training
Punctual and Reliable

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More about this job

Skills

Front Desk
Sales
Attention to detail
Stocking
CPR
First Aid
Customer service
Communication skills

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